Up and Running Blog

June 2008

Three weeks? Sure, why not? I know very well one business that started in a single day. Here’s that story, from my Planning Startups Stories blog. It’s about Palo Alto Software, which now has more than 40 employees, more than 70 percent market share in the U.S. retail market, a subsidiary in the UK and a new management team.

I also posted about this three weeks idea last April in “Can You Really Start a Business in Three Weeks?,” also in Planning Startups Stories. I said it depends a lot on the business: how big, how technical, how much financing it needs, how many people are involved, etc.

Today, as I focus in on the final edited version of our new book 3 Weeks to Startup, I’d like to look at this again. Our editors have asked us to go back and build the timeline, realistically, to prove the point that you can do this. I think we can do that easily.

Here’s what we suggest as the stuff of week one.

What you really have to do, no matter what–the essentials Notes, comments, and why this is either week one of three or before that.
The main idea. Is there a there there? Does anybody need (or want) what you’re selling? How will you focus?

Think of it as including market focus, product focus and strategic focus. Dealing with displacement, accepting that you can’t do everything and you can’t please everybody … so what do you do, and whom do you please?

Actually, you do this right away, and always. And don’t think it doesn’t change constantly, either. So it’s before week one and during week one and forever after. You’ve probably already started this. You think about it a lot. This is really more right now than week one.

And for some people and some plans, it’s more than just talking. You probably know who you are. If you’re laying out a lot of money, and especially if it’s somebody else’s money (like investors), then you also need to take the extra steps to generate more market research, meaning doing the reality check and proof to outsiders that there is a market there. In that case, you might not be able to get it all done in three weeks. For now, during week one, get started on it.

Line up the people and talk about the tough topics, who owns what and why, who does what and why, as if you were thinking about getting married. Here, too, you’re probably doing it already, before the three weeks to start. Still, let’s call this week one anyway.
Get it in writing. Unless, of course, it’s just you–in which case, save your time. That’s between you and your fellow founders at this point, not legal yet but building the foundation. Your attorneys will use it to ask the right questions, then revise; but for now, it’s getting everybody on the same page.
Name the business. That might be just using your own name, but usually it’s more than that, including not just coming up with the ideas but also checking them for availability and doing the registering required to make it legally yours. This can be a tough one, but necessary nonetheless. As per my post yesterday, you don’t have to name the company and the domain name at the same time. And they don’t have to have the same name. (Palo Alto Software, for example, sponsors bplans.com, where business planning information is free.)
Initial sales forecast. It won’t be right, it won’t be accurate, but you can’t start managing without it. Just get an idea. You’ll have plan vs. actual comparisons soon enough. Some people dread the forecasting, but give yourself a break It’s just too hard to plan and start a business without a sales forecast, a sales goal. How can you estimate expenses without a sense of what sales will be? How can you estimate your initial cash needs, as part of your starting costs, without a forecast of sales?
Initial expense budget. A simple spreadsheet. Include payroll, rent, insurance, marketing costs, etc. As with the sales forecast, you owe it to yourself. You need to know. You can’t manage a budget if you don’t have one.
Estimate starting costs. Including expenses incurred before startup, assets such as equipment and inventory, and the all-important initial cash balance (alias the cushion, but not if your investors hear you using that phrase). Most of this is just two simple lists: expenses you’ll incur and things (assets) you’ll need to have. The harder part is estimating how much cash you need to have in the bank to support the company through the normal drain period during the early cash-negative days. That, by the way, is yet another argument for doing the sales forecasts and expense budgets.
Make the sale. That is, if you can. Some businesses (consulting, graphic arts, for example–some, not all) start up when the first client says yes. If that’s the case, then it’s week one for sure. And this is just a reminder that sales covers a lot of other failings. Today, tomorrow, first week, every week, think sales. You’re already doing this if you can, so of course it belongs in week one. There’s nothing like a pre-startup sale to ease the pain of raising startup money. And then it goes on for the rest of your business’s life.

So that, for most businesses at least, is what I’d suggest for week one of the three weeks to startup. You may notice that I’m skipping over some of the market research that many people would say is vital. I’m saying, in contrast, that if you already know your market and what you’re going to offer, and why and to whom, then you’re like a lot of other entrepreneurs. You’re not going to do a big market research project. So let that one go unless you need it. And as I suggest in the table, if you need it, you already know who you are.

So this is week one of the three weeks to startup. Week two of three comes in my next post.

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One of Palo Alto Software’s most popular websites is www.bplans.com website, on that free resource website you can find hundreds of articles on a wide array of business planning information from starting your business to incorporation and buying a business.

We also have a page full of extremely helpful business calculators.

One of our most popular calculators is the Cash Flow Calculator.

Many startups and small businesses fail despite being nominally profitable. When it is time to pay the bills, cash is king. This handy calculator helps you see the effect of sales, inventory, credit terms, and other variables on your company’s cash flow.

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

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Please Join Me Wednesday

by Tim Berry on June 24, 2008

I invite you to tune in to WDEL, 1150 AM in Wilmington, Delaware, or to join via internet radio at www.wdel.com, where I’ll be a guest of host Rick Jensen for his daily talk show. The topic is starting your own business, sort of–I had a nice talk with Rick yesterday. I suspect he’s going to let that topic drift a bit, to baby boomers, retirement or not, recession, starting a business during a recession. That’s just a hunch. Here’s how Rick announced it on his blog:

Call-In Line: (302) 478-9335

Thinking of ways to make a little more money as the cost of everything goes up? Do you have an idea for a part-time business? Talk with Tim Berry, president and founder of Palo Alto Software, founder of bplans.com, co-founder of Borland International, author of books and software on business planning, Stanford MBA. He’s done it, written about it and teaches how to get it done.

Talk with Tim at 2:07 p.m., tomorrow, Wednesday, June 25th!

That’s 2:07 p.m. EDT, so 1:07 Central, 12:07 Mountain, and 11:07 a.m. on the (good ol’) West Coast.

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Everybody talks about the three P’s of marketing, and lately four P’s and even five in some lists. They have to work a bit to maintain the theme: Channels of distribution becomes price, for example, and marketing becomes promotion. Still, it’s nice and easy to remember. Or is that product, price and promotion with distribution becoming place?

I started out to write this post about taking care of yourself as you go about getting your business up and running. And as I wrote the first lead for it, I was talking about three P’s: passion, perseverance and priorities. Or four, adding people. And then persistence is a good word, too.

This comes up because I worry about how much we in the startup world go on about passion and perseverance, as if we are nothing but focused, build-my-business-no-matter-what entrepreneurship machines. It’s part of the mystique, the mythology of entrepreneurship: Stick to it, work harder, stay focused, make it happen.

Except that we don’t talk enough about the real priorities in life. Do you live to build your business or do you build your business to live? Are you following that passion so obsessively that you’re forgetting the people you live with? Do your kids know your name?

Quick reminder: Nobody’s last wish is to have spent more time at the office.

I may be guilty of one of those do-as-I-say-not-as-I-did moments with this post, but I’d like to think, as I look back on 30 years with startups and in startups, that I was at times motivated by wanting to have the freedom to coach the kids’ soccer team or to post on my blogs and to write an occasional book; and this just doesn’t happen without keeping track of your real priorities.

This reminds me of a small but delightful surprise I registered the first time I looked at one of Jane Applegate’s books on small business. I worked with her as a business ally for a while in the 1990s. The happy surprise was picking up her book on small business success and seeing that she started out, the first chapter, with a reminder about taking care of yourself, getting enough sleep and spending enough time with your loved ones.

More recently, I noted that John Jantsch has a short piece about exercise on his main blog. Jantsch is somebody I respect and admire, so I was happy to see him sharing some practical advice on this point, even though it had nothing to do with marketing (or very little). In The Math of Exercise he wrote:

That’s the number one complaint I hear from small businesses–I just don’t have enough time to do it all.

Well, I’ve found a magic way to get some time back each day. It’s not a marketing tip, but since I’m thinking it might help free up some time to do more marketing, it’s fair game.

The secret to getting more time each day is to invest some in exercise. I know you know that and don’t need me to tell you how to live, I just know that every single day I get some exercise I get more done. Mind you, I don’t do it enough, but I can tell you that investing 30 of the 1440 minutes I have in a day in exercise always doubles up and pays off.

So that’s priorities. Keep your priorities straight. Keep your people, preserve your life (hey, there are two more P’s), and remember that those priorities are as important as your passion and perseverance.

The fourth P? That’s your planning. Planning keeps you sane. It starts with defining success, then goes on to steps to make that happen and, we hope, a good planning process means you keep your eyes on the long-term goals while managing all the short-term stuff at the same time.

So darn, I’m getting all wrapped up in P’s now. Let’s summarize:

  • Priorities: Define your success first. What do you want from your business? Don’t get lost in the business unless you really, really want to. (Tangent: Some people do want to get lost in the business; they’re in the office because they don’t want to be at home. Is that you?)
  • People: Do you care about your people? If you’re going to take yourself away from them to build a business, give them a choice. Don’t tell them you did it for them.
  • Passion: Yeah, it’s important, because you can’t do a business right without believing in it.
  • Perseverance: Sigh … yeah. Tough, but, oh well.
  • Persistence: OK, now I’m just doing P words for no good reason. Popcorn? Pantaloons? I’ve always kind of liked paraphernalia, because it’s so hard to spell.

And then there’s point. In this case, the point is take care of yourself first. You can’t build a business right if you get lost in it and lose the rest of your life. You’re not what your business card says you are.

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It’s hard enough to set a name for your startup. But it’s much harder when you sweat the domain name too much and let it clog the creative process.

Thank goodness, when we renamed Infoplan Inc. to Palo Alto Software, Inc. back in 1988, we didn’t think about the domain name issue. My familiarity with the internet at that point, to be honest, was as a group of weird AppleLink addresses, associated with academics, that had the @ right in the middle of them. Instead, as we decided that Infoplan was too hard to market and we discovered that Palo Alto Software was not in use as a corporate name in California, we just did it. It said Silicon Valley, it said Stanford University, and we lived in Palo Alto and had offices in Palo Alto. So that’s what we named it.

I say thank goodness because we weren’t confused by the domain name factor. We just named the company. It took us until late in 1994 to catch on with the Internet. When we did, paloalto.com wasn’t available (we bought it years later, so it’s ours now) but we made do with pasware.com, bplans.com, bizplans.com, and a few others. I’m very glad I also registered timberry.com at that time too; and some of my kids were glad I registered their names, too.

This comes up because I watch more startups these days, and I see them sweating over making the company name and the domain name both work, both be exclusive and also be coordinated. That’s really tough. And then there are product names and service names, too, which makes it even harder.

My suggestion is that you separate the two problems. Get a company name that works–more on that in who owns your business name on my other blog–and leave the domain name for a while. Factors that make your company name work include practical legal ownership, ease of use, ease of marketing and branding, and simplicity, to name a few. Then get a domain name that works. Factors that make a domain name work are ownership, of course, and a different kind of ease of use (is it easy to type and hard to misspell, for example), and a different kind of marketability (easy to remember, easy to defend).

I’ve been in some naming sessions in which we forgot some of the basics. Amazon.com isn’t books.com, and Yahoo! and Google meant next to nothing when they started. But they were short, easy to remember (well, sort of–I had trouble with Google for about half a minute) and, essentially, easy to market.

When the Internet became important, Palo Alto Software started on the Web as pasware.com, because paloalto.com wasn’t available, and we decided pasware.com was better than paloaltosoftware.com (too many letters). Palo Alto Software was a given; we had already been using that name for eight years. We did evolve, though, to paloaltosoftware.com for a while, and palo-alto.com for a while and, eventually, after buying the domain name, paloalto.com.

As long as the domain name is memorable and marketable, you can make it work.

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I just read a great article about a public high school in Boston that makes a class called “Ventures” a requirement for graduation. All their students must take a class the involves writing a business plan and pitching it to business people as well as pitching themselves to a local company for a 6 week internship.

It is refreshing to see a public school giving its students a real education. Not just teaching to the test as all schools seem to do this day. Not just making do with the curriculum provided by the state and teaching the minimum, which is why more than 80% of high school students can not locate France on a map, let alone Iraq.  This school is giving kids a taste of what it is like to be in the real working world. The kids must research their business in order to write the plan. They must talk to real live businesses and get information for the competitive research. They must think about real life things like cash flow and loans and legal implications.  They even have to show up to their presentations in business attire. The kids will get a little taste of what it takes to be taken seriously in the real world. They may also get a little taste of what it can take to actually start and run a business. They are getting information and experiences that even most college kids don’t get.

I applaud Fenway School in Boston. Hurray for teachers who actually want to equip our kids with tools for the real world. Hurray for teachers who actually want to teach important relevant stuff.  And hurray for the students that get this opportunity!

Sabrina Parsons aka Mommy CEO

www.paloalto.com

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Reality Bites

by Tim Berry on June 20, 2008

A few months ago I wrote a post about Brent Bowers’ column in The New York Times, following three startups as they–we all hoped–grew and prospered. Last week Bowers revisited the three startups and came back with a fresh and not altogether happy new view of startup reality.

None met all their goals, but Ms. Adler came the closest. She has built her cafe to $8,000 in revenue a week, up from $7,000 six months ago. But that is still $3,000 shy of her projections. She also expects to begin making a profit this summer, an impressive achievement for a new restaurant.

Ms. Ericson, by contrast, has scaled back her ambitions to create a Web clothing store that doubles as a portal to an Internet center for women. She instead has spent most of her time making cold calls to boutique shops to sell her “Mama says” T-shirts.

And Mr. Takle, just back from a trip to India to recruit low-cost legal talent for his property management software company, says that while he remains hopeful, his venture is foundering. “It’s getting dangerously close to needing investors just to survive, which is a bad place to be,” he said.

There’s not a whole lot of good news there, but not a lot of surprise either. Sales are lower than projections, and the three entrepreneurs are troubled, but resolved. Click here for more

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The people of Estonia decided they’d had enough of the garbage that littered their countryside and forests.

Instead of waiting for the government to take care of it, or turning a blind eye and hoping it would just go away, they did something about it.

50,000 people scoured fields, streets, forests and riverbanks across the country, picking up everything from tractor batteries to paint tins (see a BBC video here). Much of this junk was ferried to central dumps, often in the vehicles of volunteers.  ~Anthony D Williams

I am literally boggled by this. 50,000 people, in one day, all went out into the countryside and helped make a difference. Fantastic!

This initiative, Let’s Do It!, was organized by two entrepreneurs, Ahti Heinla from Skype and Rainer Nolvak from Delfi. The fact that this was organized by entrepreneurs doesn’t surprise me in the least. They used Google Maps to start the grassroots program to map and photograph the problem trash sites.

Neighboring Latvia, not to be outdone, decided to do a clean up as well.

Wouldn’t it be fantastic if this kind of thinking went viral?

Each country trying to out clean the other? Tens of thousands of people getting out of their houses, all to put their good intentions to work.

Imagine the next Earth Day where everyone, across the world pledged just an hour of their time that day to go out and clean up.

Now, imagine if we all actually did it.

Imagine how fantastic that would be.

‘Chelle Parmele
Palo Alto Software

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Can You Afford to Fail?

by Tim Berry on June 19, 2008

At the Princeton business plan contest earlier this month, David Johnson, advisor to VCs and a VC fundraiser, was asked whether being involved in a failed effort would rule out an entrepreneur from future funding. His answer:

“Failure is not a problem. It’s a good thing to know what that feels like.”

At a venture competition some years ago, in the judges’ meeting before it started, the judges went around the room introducing themselves. We talked about our companies and our successes. Ty Pettit, an entrepreneur and fellow judge from Portland, Oregon, opened his introduction with the following (paraphrased):

“Probably my best qualification to judge this competition is that I’ve just finished mopping up a company I ran into bankruptcy and had to close.”

Can we talk about startups without contemplating failure?

I think it’s important to understand that failures happen. With good planning you minimize the chance of failure by doing some counting ahead, knowing what’s required and what’s at stake. But don’t ever bet what you can’t afford to lose.

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So everybody (pretty much) agrees that your employees are your greatest asset, and similar clichés, but how do you actually act on that? I just read Zane Safrit’s Tips and Resources to Hire the Best | Small Business Trends on Small Business Trends. His list of six good tips include three as readings, but still, this is an important subject. As so often happens with Small Business Trends, the comments are useful too.

Tim Berry
President
Palo Alto Software

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