Amazon used to be all about customer service – what happened?
by Sabrina Parsons on July 1, 2008
I ordered an item June 30th. I paid for one day shipping (granted it was cheap shipping – but that’s not my fault). Amazon shipped the item on July 1st. But somehow mysteriously Amazon can ship out July 1st, promise one day shipping and deliver July 3rd. I am not a PHD in Math — but I am pretty sure that shipment on July 1st with one day shipping should get me delivery by the 2nd. Since when is 1+1=3? Why over promise and under deliver? Or if they need to why not charge me more for one day shipping? I chose to order from Amazon because they could deliver when I needed it. How difficult is it to deliver to a customer what you sold them? I was sold one day shipping. what I am getting is 2 day shipping. To me that is a big difference.
As much as you can as a business owner keep these things in mind. It is EASY to provide good service. Just treat a customer they way you would like to be treated. Under promise. Over deliver. There you see how easy that is?
Sabrina Parsons aka Mommy CEO
Palo Alto Software
www.emailcenterpro.com
About the author: Sabrina has served as CEO of Palo Alto Software since 2007. She and her husband, Noah, founded a UK software distribution company in 2001 that later was purchased by and became a wholly owned subsidiary of Palo Alto Software. Sabrina is a successful Internet expert, having served as Director of Online Marketing at Commtouch, Senior Producer at Epinions.com, and founder of her own Web consulting company, Lighting Out. She is a graduate of Princeton University.
Sabrina masquerades as MommyCEO (www.mommyceo.org), where she writes a blog about running a business and balancing that with life with her husband and three young sons. When Sabrina is not at work she can be found chasing her kids all over Oregon: biking, hiking, swimming, skiing, and anything outdoors that uses up a lot of little boys' energy. More »
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