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	<title>Comments on: Handling customer service: is it a flaw or an opportunity?</title>
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	<link>http://upandrunning.bplans.com/2008/11/18/handling-customer-service-is-it-a-flaw-or-an-opportunity/</link>
	<description>Start, Run, and Grow Your Business</description>
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		<title>By: Contact Center Philippines</title>
		<link>http://upandrunning.bplans.com/2008/11/18/handling-customer-service-is-it-a-flaw-or-an-opportunity/#comment-2145</link>
		<dc:creator>Contact Center Philippines</dc:creator>
		<pubDate>Fri, 30 Apr 2010 08:48:14 +0000</pubDate>
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		<description>It is not an easy task to deal with a difficult customer. Certain skills (or even charm) is needed in order to get away unharmed, and even making them believe they are important despite their harsh treatment. Great customer service is indeed an opportunity.</description>
		<content:encoded><![CDATA[<p>It is not an easy task to deal with a difficult customer. Certain skills (or even charm) is needed in order to get away unharmed, and even making them believe they are important despite their harsh treatment. Great customer service is indeed an opportunity.</p>
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		<title>By: Gauatm Chaudhury</title>
		<link>http://upandrunning.bplans.com/2008/11/18/handling-customer-service-is-it-a-flaw-or-an-opportunity/#comment-2144</link>
		<dc:creator>Gauatm Chaudhury</dc:creator>
		<pubDate>Wed, 19 Nov 2008 13:37:55 +0000</pubDate>
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		<description>intersted to learn</description>
		<content:encoded><![CDATA[<p>intersted to learn</p>
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