Up and Running Blog

January 2009

I’ve posted similar stuff on this blog before, but it’s always nice when you get it straight from The New York Times. I just read Financing, With Strings Attached on NYTimes.com. My favorite line–I heard it first from Portland, Ore., venture capitalist David Chen — which I use a lot is “choose an investor like you choose a spouse.”

It seems obvious to me. Somebody puts money into your company, and that person has ownership; and you have a partner and, depending on how things go, a boss. At the very least, a partner. Doesn’t it seem that compatibility should be important? It does to me.

Author Dalia Fahey reports lots of anecdotal examples of strings attached by investors:

His complaint is echoed by other entrepreneurs. They tell of putting years into finding a business strategy that works and how their success attracts a professional investor. Then, while negotiating the terms of his involvement, the investor asks for changes. He might want to move a company’s headquarters or fire the chief financial officer. Or he might ask to replace one product line with another.

Especially in this weak economy, entrepreneurs may feel pressured to comply. And many times, complying is the smart thing to do because investors usually have more industry experience than the entrepreneurs they finance. Some entrepreneurs also cling to irrational ideas. But agreeing to such requests just because an investor offers cash is not always the best thing for the business, experts said.

Another reminder: Bootstrapping has its advantages.

And there is also the underlying obvious point. Plan well first, before it’s too late, to match the funds requirement to the opportunity. Some ventures need more investment than you can bootstrap. In that case, go into it with your eyes open, and be careful. Don’t just look for money; look for partners you can work with.

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Read this great interview with me, Sabrina, and Manoj, the blogger behind Web Analytics World.

Thanks Manoj!

Sabrina Parsons
CEO
Palo Alto Software
Email Center Pro

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A Great Phrase: Fail Forward

by Tim Berry on January 29, 2009

Treat life as an experiment. Quote:

Take risks frequently, and be prepared in case the resulting action fails to meet your expectations. Fail forward, and there will be learning from your mistakes along the way.

This is innovation expert, author and IDEO general manager Tom Kelley talking at Stanford University a couple of months ago. Click here for the source video and, if you possibly can, listen to the rest of it.

Tom Kelley, Treat Life as an Experiment

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As reported yesterday in the New York Times, The White House experienced more than 6 hours of email outage yesterday. I wonder who is getting fired for this email faux pas? You have to wonder what kind of technology is in place in the White House that they not only had their email service go down — but it took them that long to get it back up. You would think the White House should have a redundant system to make sure there are no outages. I bet they aren’t on the cloud! ;)

Sabrina Parsons
CEO
Palo Alto Software
Email Center Pro

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50 Web 2.0 Tips

by Tim Berry on January 28, 2009

Of course this is too big and too tall and too long, but how can you argue with a list of 50? Particularly when it comes from somebody who knows the territory. Take a look at 50 Essential Strategies For Creating A Successful Web 2.0 Product on Dion Hinchcliffe’s Web 2.0 Blog.

He starts with a pleasantly nerdish diagram, which I can’t resist (sorry, it’s the MBA in me, even 25 years later) reproducing here (from his blog, by the way):

Don’t worry, he explains software architecture and product design, as follows:

Software architecture determines a web application’s fundamental structure and properties: resilience, scalability, adaptability, reliability, changeability, maintainability, extensibility, security, technology base, standards compliance and other key constraints, and not necessarily in that order.

Product design determines a web application’s observable function: Usability, audience, feature set, capabilities, functionality, business model, visual design and more.  Again, not necessarily in priority order.

So that’s cool enough by itself, and it’s a nice introduction to a thought-provoking list of 50 strategies. They’re actually more like tips, or snippets, all of them worth thinking about. “Start with a simple problem,” for example, and–my personal favorite–”release early and release often.”

If you’re anywhere near product development for the web these days, read this list. You won’t accept all of them, for sure, but you’ll think about some of them.

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Having run a small business with almost 50 employees, sometimes I was conscious of the thought, ” am I a good boss?” What makes a good boss?

I felt we had a great environment with energetic, committed “team” members. We were one individual part of a national company that I was a partner with, but in our local branch we were responsible for our own profit center.

The partners in the company visited each office/showroom from across the nation each month to review financials and to be hands on. We were always told, when partners visited, that we had a very good working environment. A great team of people that seem to be all focused on the “better good, big picture.” I called it building a “Culture for Success.”

As a owner/manager I always thought it was essential to empower your employees to think on their own, be creative and take accountability for our financial statement. Another key aspect, was to be involved and have information fed to you, the “man in the middle.”

Without good information, you can’t make good decisions, so hold meetings that are pre-scheduled and have an itinerary that you stick to. Have the meetings on time, be organized and interactive with employees. Request input and acknowledge good input by using and implementing. Another key component, is be organized. Organization creates flow, flow creates a purpose and a purpose creates productivity.

1. empower your employees
2. be the “man in the middle”
3. team meetings that are interactive
4. be organized

and last but not least

5. hold everyone accountable.

Follow these steps and you’ll create an environment for a “culture of success” that not only you, but your employees will be responsible for. They will thank you for it.

Tim Nagle
www.TheMarketingCoachVa.com

dtmcbadge_paddedTim Nagle is the owner of The Marketing Coach. Tim works with select small companies who want to grow their business to the next level. He is a highly regarded professional marketer with over 15 years experience and is known for his immensely practical approach and ideas. Tim has been involved in a broad range of marketing & business activities which gives him a wealth of knowledge to bring to The Marketing Coach clients.

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3 Weeks to Startup, Week 3

by Tim Berry on January 27, 2009

This is the third of three parts. The first part appeared here a month ago, and the second here two weeks ago. All three were published first on Entrepreneur.com and are based on the book 3 Weeks to Startup, which I co-authored with Sabrina Parsons. That book, published by Entrepreneur Press, came out in the autumn of 2008. It’s built on the idea that most how-to-start books fall back on the older, pre-web ways to get things done; and that today, because of the tools available, three weeks is still credible.

Day 15: Think about your location.

Most people know they’re either going to work out of their home or they know where their office will be. They’re considering the right location, how it should look, where it should be, what else is nearby and so on.

Even if it’s a home office, you’ve probably been thinking about it. Now’s the time to make sure you’re set up. Desk, computer, telephone, internet, quiet if you need it, view or not, the whole nine yards.

For a retail shop, workshop or office space, if you haven’t done so already, start looking. It’s almost time to make a decision.

There are brokers to help, and they won’t charge you because they get their commission from the landlords (which you should keep in mind as you deal with them because it’s always good to remember who’s paying). Find a broker who’ll work with you; one who listens to you about what you want and don’t want.

Today take steps to establish the location, whether it’s simply adding desks and phones in your home office or making calls to revamp a restaurant or manufacturing plant. For some people and businesses, this takes more than three weeks. Sometimes you can’t even lock in the location you want in that time. But start planning the office space in which you want to work, as this can create the most lag time.

Day 16: Set up your accounts.

With some good accounting software, you can keep track of every transaction–every check, each invoice you receive and those you send out. Keep careful track of spending and invoice categories, and before you know it, you’re doing the bookkeeping. The best way to choose your new accounting software is to check with your bank so your system and theirs will be compatible. That will save you endless frustration with inputting records.

Day 17: Create the legal documents.

Way back in Week 1, you got together with the others involved and wrote down your agreements on who is supposed to own how much of the business, who does what and who is putting in how much money. And you started looking at possible names for the business. Today, get it locked in by creating the legal entity online, talking to an attorney, or both.

Do yourself a favor, though, before you start the attorney’s meter running: Make sure you understand the basic tradeoffs, so you can spend the billable attorney time making the right choices, rather than just understanding the options. We don’t recommend setting up your business without an attorney (online or not), but if you get informed first, you’ll reduce the expense.

Day 18: Start hiring.
You’re nearing the end of your three-week startup. Just three days left, so if you’re going to have employees, it’s time to hire them or at least begin hiring. You started the recruiting process last week, so you should have some people in mind.

Don’t do job interviews without first going over a simple review of what you can and can’t say. A lot of what would at first glance seem like common sense is technically illegal. For example, you’re not supposed to ask someone his or her age or marital status because that information can lead to the appearance or suspicion of discrimination.

Day 19: Get funding.

This is another one that depends on the details. It can be as easy as deciding to spend a few thousand dollars you already have or as hard as raising millions of dollars from professional investors.

Your simple startup, involving a home office and a computer, might need nothing more than what you can get at Office Depot in an afternoon.

If you have to raise more money than you have, you need to write a detailed business plan, find potential investors and do a lot more work. If you’re looking for professional investment, you almost certainly won’t get that in three weeks (although there are some rare exceptions). You can still get your business going with the money you can get quickly. That way you look much more attractive to investors.

Day 20: Think about opening day.

This should be fun: Imagine the big party, the searchlights beaming into the sky, a brass band. Well, maybe not all that, but opening day is a good event to start your business marketing right.

Plan your opening day, and make sure everyone knows about it. This is the chance to write a press release, talk to local or trade reporters and generally let people know about your business. You want to build buzz so that when you open, people are aware of you.

Day 21: Start your business.

You’re up and running, and in three weeks, just as we had hoped. That makes today the first day of the rest of your business.

Today you’ll want to take another day to make the sale.

Focus today and see how many customers you can get in the door, figuratively or literally, depending on your business.

On your first day, remember to observe what’s going right, what’s going wrong and to note what could be better.

Your business will quickly become different from what you expected, and that’s OK. The key is to record what’s different and why, and make course corrections. In the real world, your planning should become management. So review your plan vs. actual frequently, and run your business better.

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Yes, even someone like Tim Ferriss from the 4 hour workweek (his book and blog are GREAT by the way), a man who lives off of espousing better efficiencies in life, has email fails. The email fail:

  • I email Tim about a Princeton related thing (he is an alum like me). He has an automated responder saying he won’t check his email, and gives different ways to get in touch with him, including emailing his assistant.
  • I email his assistant.
  • Tim responds to me 24 hours later – with a very nice response.
  • 20 minutes later his assistant responds with a DIFFERENT response.

So do I blame Tim? NO. I blame current technology and lack of tools. Tim has been tremendously successful marketing his  intriguing work style, The 4 Hour Workweek. He has embraced services and tools that help him achieve efficiency on a level that we should all aspire to achieve. Just seeing how successful Tim is inspires people to follow his writing and understand his theory. Yet here is an instance where he was very inefficient. The solution? Better tools, specifically our new product Email Center Pro. Had he used this tool, he would have answered my email, and his assistant would have seen that he answered it, and even seen what he answered, allowing her to be informed, but not commit the mistake of answering the same email with a different response. Curious about Email Center Pro? Try it out for free!

What is your email fail? Let us know!

Sabrina Parsons
CEO
Palo Alto Software
Email Center Pro

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A good reminder: TechCrunch says Twitter’s getting more investment money, and at a $250 Million Valuation to boot. And Twitter doesn’t make money. It just keeps getting more use, and from more users.

What’s this mean?

  1. Big winners can still get more money.
  2. Some of those big winners are still on the investment musical chairs track. Get investment money, spend it, then get more money at a higher valuation. Without ever getting money from customers (users, advertisers, sponsors or whatever) as normal revenue. Twitter’s a great example.
  3. But caution: This is more money, which is not the same as the first money. Twitter’s already there, and some people with money think it’s worth a lot of money. One way to get more investment is to already have investment. That gives investors a vested interest in keeping you going.

The lack of a revenue model tempts me to post about bubbles and such. I’ve been fooled before by the idea that traffic is worth money. Even so, I still think that at some of these very big winners, such as Twitter and Facebook, traffic is worth money.

I’m keeping my fingers crossed. I’d like to see Twitter make it. I like to use it.

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Really, seriously. This is what Guy tweeted today:

“Great online tutorial. Every company should do something like this.”

We are so excited at Palo Alto Software to go live with this cool, stop animation, “What is it” video for Email Center Pro. Not only is it a cool technology, but I think it is a fun way to market our service. We continue to refine and develop our marketing pitch for the product, and this video is one of the many angles we use to help people understand what Email Center Pro is. I am excited by ECP and I can’t wait to see more and more success.

Sabrina Parsons
CEO
Palo Alto Software
Email Center Pro

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