Up and Running Blog

April 2009

Another fantastic video courtesy of the Oregon Small Business Development Center Network.

If for some reason you’re unable to see the video below, you can view it on YouTube here: Cascade Peak Spirits

Again, we’d like to thank Mark Gregory and the new State Director,  Mike Lainoff,  for the opportunity to share these Oregon success stories with you.

Did you miss the first video? Don’t worry, you can catch it here:  Bike Newport

‘Chelle Parmele
Palo Alto Software

5/5/09: The Video has been updated with new links and should be available now.

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Blogs are supposed to be personal, right? So allow me to personalize. Let’s consider the plight of one Megan Berry, 22 years old today, graduating from Stanford in two months with close to straight As.

Megan wants a job. More specifically, she wants a job related to social media and internet marketing in the Silicon Valley.

In any normal year, this would have been no problem. Google would have snapped her up. Yahoo would have. So would a couple of dozen other companies. She’s an opportunity: a “fuzzy” political science major who won web awards for programming Cold Fusion databases before she reached puberty, and did serious web programming work for darfurgenocide.org while still in high school. She’s kind of a bridge, a writer and marketing type who understands the depths of programming. She has her own blog, and she also blogs at Brazen Careerist and Huffington Post. She’s been on Facebook for four years. She’s on Twitter. She’s on LinkedIn.

But then came the downturn. And the worst year for graduating seniors since sometime in the 1930s. Megan’s got some possibilities; some things might still work out–one of which came directly from Twitter, by the way. But we’re passing mid-April now, and she’s still available.

Think of this strategically. She’s as young as most college graduates, but in her chosen world of social media and internet marketing, that whole world started about the same time she got into it. So maybe she has something special in the strengths and weaknesses category, something that might help even in this toughest of all years to get a job.

All her information, links to her various blog posts and all the rest are (right where they should be for a young social media marketing person) at meganberry.com.

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I posted an iPhone app success story here a couple of days ago. Following up on that, if you want, you can now get an iTunes video podcast version of a Stanford University course on how to build iPhone apps.

To find it on iTunes, go to the iTunes store, search for Stanford, find the Stanford University main page, and look in the “What’s New” area on the right, about the middle, for the course on programming the iPhone.

And my thanks to TechCrunch for catching this and posting it in “Stanford Course On How To Build iPhone Apps Will Soon Be Available On The iPhone” a few days ago.

The view from iTunes

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Today we have a guest post from one of partners, The Company Corporation.

Incorporating or forming an LLC is a fast, affordable and easy process. It benefits the business owner by protecting personal and family assets from the risks and debts of the business. Here are eight easy things business owners can do to make incorporating a breeze.

1.    Select Your Company Name

Your company name can identify the type of products/services your business provides, or it can simply tout the name of the founder. The two main requirements for a company name are: no other entity in the same state may have the same or similar name; the name must include an ending like company, incorporated, corporation, association, foundation, institute, fund, society, union, syndicate, or limited. Words like “bank”, “trust” or “education” may not be used without approval from the appropriate state agency.

2.    Select Your Business Structure

A general corporation, also known as a “C” corporation, is the most common corporate structure. It may have an unlimited number of stockholders. A “close” corporation is appropriate only for the individual starting a company alone or with a small number of people. An LLC is not a corporation, but it offers many of the same advantages, combining the limited liability protection of a corporation with the “pass through”" taxation of a sole proprietorship or partnership.

3.    Select Your State

Many business owners incorporate or form an LLC in the state where they are planning to operate because it is often least complicated and most cost effective. However, Delaware still holds appeal for new companies because of its low incorporation fees, low annual franchise taxes, and lack of state income tax for corporations operating outside of Delaware. Likewise, Nevada has become increasingly business-friendly with its advantageous tax advantages.

4.    Select Your Management Team

Naming initial directors for your corporation is straightforward. Directors are typically the key players or owners in the business. In most states, only one director is required and you may simply name yourself. In an LLC, managers or members are selected.

5.    Select Your Number of Stock Shares and Par Value

Stock represents ownership in a corporation. Par value is the minimum selling price for each share of stock. Many states allow you to elect a $0 par value, to give you the most flexibility. LLCs do not issue stock, so LLC ownership is like a partnership.

6.    Choose a Corporate Kit

A Corporate Kit will help you organize and save your important company documents. They often include a corporate seal, stock certificates, stock transfer ledger, and sample forms for bylaws and minutes.

7.    Designate a Registered Agent

The Registered Agent serves a critical purpose and is an important part of protecting your corporate status. Select a highly reliable company to serve in this role. Look for a company that maintains a nationwide network of offices and serves as a full time Registered Agent in all 50 states plus District of Columbia, so that they can service your company’s needs as you grow.

8.    Worry Not!

Your decisions about company formation may be changed after your company is formed, simply by filing an amendment. Broad flexibility is available to you as your company grows and its needs change.

John Meyer from The Company Corporation will be our guest at this month’s Back to the Fundamentals webinar, April 14th.

fundamental_badge

Make sure you register for this event soon. Space is limited.

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(Note: this is posted here with permission from Bplans.com, where it originally appeared.)

Last night we were talking about getting angel investment and valuation, which is one of, if not the, most important points in the discussion. Valuation is essentially price.

Say you want to bring in $150,000 from an angel investor. The immediate question from the investor will be something like: “at what valuation?” Sometimes that’s called “pre-money valuation,” because the instant the deal happens the valuation will change into post-money valuation, which is always higher–because your company just got some new cash.

Your answer sets your deal equivalent of an asking price. If you say $500,000, then you’re offering the investor 30 percent of your company for $150,000. If you say $300,000, you’re offering 50 percent. If you say $1 million, then you’re only offering 15 percent.

Which leads to the question:

So how do I know? How do I set valuation appropriately? What is that based on? Is it some multiple of sales or intellectual property or what?

And that’s a good question, and very hard to answer. Sure, you want some compromise between what you want to give as a percent of ownership in your company and what investors would want to buy. Investors will simply say no if it’s not an attractive offer. But that’s still very vague.

  • In the case of an existing business with some history, you do have some formulas you can use. For a great site on that business interpretation of valuation I suggest bizequity.com, the Zillow.com equivalent for small business.
  • When we’re talking about startups, however, you don’t have history and you can’t really apply formulas based on sales, revenue or even intellectual property (although that could be more relevant).

So here’s my concrete suggestion:

  1. Calculate starting costs. That’s two lists, the expenses you have to incur and the assets you have to have at the starting point–except cash. Leave that blank for a bit.  Add those all–except for cash assets–to the starting costs, to get an amount, a number in dollars.  Click here for a lot more on that. So for example, in the illustration here, that would be about $40,000. Yes, I know it says $38,750, but this is just an estimated guess; always round up. You never guess just right.
  2. Calculate cash flow through the lean period at the beginning, before your sales cover your costs.  Make a good guess at how much money you need to cover the deficit spending to get you to an operational, month-by-month break-even level of cash. That’s where the cash requirement number in the illustration came from: it seemed like this company would need about $400,000 to survive from startup to break-even. You can’t see much in the chart below, because it’s small, but it shows a projected 12 months of cash flow (in blue) with a minimum balance, a deficit (in red), of about $400,000.
  3. That gives you a number. In this case, it’s $400,000. That’s what your cash flow shows you you’ll need to get to cash-flow break-even. In the last two months, the cash flow is positive, so the negative balance starts shrinking. With that estimate as a best guess, you go back into your startup costs calculation and add in the cash required. It’s $400,000. You can see what that does to the startup costs worksheet in the next illustration here.
  4. Having done that, you now know that you need about $500,000 from investors (again, technically it’s $458,750, but you’re using best-guess estimates, so round up.) Set that as the amount of investment you’re seeking. Then–and here it gets hard, to be sure–you need to decide how much of your company you’re going to offer to an investor in exchange for that $500,000.
  5. Get some help here if you can. Ask somebody with experience in startups, or dealing with angel investors, or both. Ask an attorney you can trust, who should also be somebody with experience. The thing is, how much of your company you offer to investors is about a compromise between what you’d like–none, free money–and what will entice the investors to write checks. At this point a lot depends on your overall business offering, the cards your company brings to the table. Investors want as high a return as possible, with as little risk, but in relation to return. How experienced is your team? How defensible is your product? How rich is the market? All these factors determine what kind of a deal will be acceptable to investors.
    • Let’s say, in this case, you’re new at startups, you have very little track record, and you want to attract an active angel investor as a partner. So maybe you set your initial valuation at $750K, meaning you’re offering to give away 2/3 of your ownership to get the money you need. You’re being realistic about what will attract an investor. You’d better really, really like that investor, because he or she will essentially own your company. But this is a hypothetical case and, without a lot of experience and defensibility, that may be the best you can do.
    • Or maybe you’ve got better cards to play: You’ve got a team with startup experience and a defensible new product, with some intellectual property, and it looks like an attractive market. That makes you able to set a stronger valuation, and maybe–we hope–still make it an attractive offer to investors. So maybe you say you’re valuing it at $1.5 million. You’re offering investors one third of your company for $500K.

So there’s a quick and (I hope) simple summary of how you set the initial (pre-money) valuation when you want to attract investment.

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photo by Flickr user DRB62

When we begin to work with a new client, the first thing we do is review the current state of their business and do an “audit” of their general business health, and how their marketing is doing.

It’s a good time to keep our eyes open for “Red Flags”.

photo by Flickr user DRB62

photo by Flickr user DRB62

What’s a Red Flag? It’s something that looks too good to be true—a program or practice the client is investing in that we know just doesn’t work. It could be a belief, that our client is basing decisions on, which we have learned time and time again may not be valid.

Seeing Red Flags is based on experience. A plan that looks like it should work, often doesn’t. And therefore, we don’t get the results we want, or at worst, we fail spectacularly!
Here are some examples that start the Red Flags waving in our minds:

Red Flag – “I need to spend time with all of our customers.” 
We’ve had clients where only two percent of their customers match their Ideal Customer profile. In another case, 31 percent of a client’s business came from one percent of their customers. In yet another, one third of their customers were worth 300 percent more than the other two thirds. In these examples, 33 percent to 98 percent of executive time was actually being wasted. Let’s face it, all customers are not all created equal, and you must be clear about where to invest your valuable time.

Red Flag – “We don’t track our advertising response.” 
When we look at actual numbers and return on investment for advertising dollars spent, we often make some interesting observations. For instance: You spent $3,000 to get one new client that’s worth only  $1500. Ninety nine percent of the people you sent flyers to did not respond to them in any way. Your newsletter advertising got no responses or clickthroughs. If you don’t track what happens to your money, you won’t see where you are wasting it.

Red Flag – “Word of mouth is our best business-builder.” 
This is one we hear over and over again, and when we look at the situation more carefully we inevitably find the numbers don’t support the claim. For instance, actual referral sources only generated 15 percent of total income, and you can’t accurately predict when the business is going to come in. Referrals can be your best business-builder, but in the current economic climate, you must have a program in place to ensure you get the measurable results you need.

Have you heard any Red Flags flapping in the wind at your business lately?

ducttapemarketingbadgeKen Burgin and Elizabeth Walker are the Marketing Masters (www.MarketingMasters.ca), a full-service marketing and advertising partnership that helps build busy businesses. Send your ideas on How to Thrive in Times Like These to liz@marketingmasters.ca or ken@marketingmasters.ca, or call 1-866-908-5720.

web: http://www.marketing,masters.ca
blog: http://thebuzzwithkenandliz.blogspot.com/

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What a great story in The New York Times weekender edition. A struggling young couple, two kids; he’s a programmer worried about losing his job in recession, so he turns to iPhone programming:

For six weeks, he worked “morning, noon and night”–by day at his job on the Java development team at Sun, and after hours on his side project. In the evenings he would relieve his wife by caring for their two sons, sometimes coding feverishly at his computer with one hand, while the other rocked baby Gavin to sleep or held his toddler, Spencer, on his lap.

Apple approved his shoot-em-up iPhone game last October, and soon after, he made $2,000 on downloads in a single day. But it gets better later on:

In January, he released a free version of the game with fewer features, hoping to spark sales of the paid version. It worked: iShoot Lite has been downloaded more than 2 million times, and many people have upgraded to the paid version, which now costs $2.99. On its peak day–Jan. 11–iShoot sold nearly 17,000 copies, which meant a $35,000 day’s take for Mr. Nicholas.

It reminds me of the (sort of) “good ol’ days” of the personal computer boom, back in the early 1980s, when individual people were making money with early PC software.

Here’s where you get the whole story: Hoping to Make iPhone Toys as a Full-Time Job

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Ask Tim Berry

by Chelle Parmele on April 7, 2009

President and Founder of Palo Alto Software, Tim Berry has a weekly feature on www.bplans.com called “Ask Tim”.  In these weekly videos, Tim answers often asked questions that have been emailed to us or asked at the number of different conferences and lectures we attend all through the year.

In this particular video, Tim talks about how to start a sales forecast.

For more of Tim’s videos check out our business planning videos page or subscribe to our Palo Alto Software YouTube channel.

If you have a question for Tim, leave it in a comment here or email us at hello @ paloalto.com

‘Chelle Parmele

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I’ve bathed in sweat equity before. I went several years without salary at Palo Alto Software, once in the beginning and again when we hit the downturn in 2001. I didn’t have a choice; there was no money to pay me. You build a company, sometimes you have to settle for what’s possible.

I made this mistake the first time: I just worked for free. I didn’t do anything about adjusting the company books. We didn’t have any profits, so not expensing my labor didn’t matter much. We had enough to worry about, anyhow, keeping the mortgage paid and the kids in shoes with consulting revenue. Palo Alto Software was still not much more than me stubbornly working a business plan.

The second time around, I knew better. I recorded my value as a loan owed to founders, and the payroll tax implications of my value as accounts payable. That way, I had two advantages:

First, an accurate rendering of reality of the company. My value is part of normal expenses. It doesn’t do anybody any good to underestimate expenses.

Second, it established an amount to be dealt with later. And also the related tax liabilities.

There are details to watch for with salaries owed to owners, because you can’t deduct them unless you’ve actually paid them; and when you do actually pay them, you owe payroll taxes as well.

When I read business plans for startups, I don’t like to see founders working for free. It understates actual expenses. I do understand the necessities that arise, so I can accept founders discounting themselves to build a company. But I like it better when they document their worth carefully, like I did in the second case of sweat equity.

Imagine then my surprise when a presenter at an angel investor meeting last week bad-mouthed the idea of owners recording lost salaries as debts. I think it’s a good thing. He–and he is in a position to know–made it sound ridiculous. Apparently he took it as a claim for money to be paid to the owners the moment capital is raised from investors.

I disagree. I think recording the value of unpaid sweat equity is better for all, because it’s there, it happened, and–as long as you manage the tax implications correctly–it means your expenses are more accurate. It doesn’t mean you’re demanding to be paid in full the moment you get an investment.

Case in point: After things got better, I swallowed the sweat equity. It disappeared off the books and became de facto capital. Not formal capital, because that would have required different tax treatment; but de facto capital, because capital is assets less liabilities, so when the liabilities shrunk, the equivalent amount became earnings. So taxes were paid.

I’m not going to rule out a venture because its owners have kept track of the value of sweat equity. I’m not going to expect investors to pay them that amount, either.

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The Business Library of the Brooklyn Public Library just announced the winners of their fifth annual PowerUP! Business Plan Competition. Top prizes went to a Brooklyn fudge maker, a local evening-wear creator, and a neighborhood retail shop selling earth-friendly products. Other prizes were also awarded amongst the 75 plans submitted.

Now this is the kind of Planning Startups Stories blog mentions some of the more prestigious business plan competitions: Notre Dame University, Rice Alliance, Moot Corp, New Venture Competition. They offer big prizes, have teams of five MBA students, pitch plans for companies with global reach who are seeking a half-million dollars or more in investment financing.

In contrast, I look out the office window, and view three blocks of our street. I see an auto repair shop, a dentist, a mini-mart, a doctor, an aquarium store, two small restaurants, a credit union, a coffee kiosk, a lawyer, a women’s clothing resale shop, a specialty beer emporium, and of course, us, a software developer.

This is small business in America. This is the business that keeps our lives organized every day and our economy moving. So where are the business plan competitions for the local teams of one and two entrepreneurs, who sell us our shoes, fix our cars, and feed us our rushed business day lunches?

I say three cheers for the Brooklyn Library and their PowerUP! Business Plan Competition for showing us how it can be done.

PowerUP! celebrates the entrepreneurial spirit of Brooklyn, enhances the vitality of the local business community and rewards the ingenuity and determination of ALL participants!

If you are 18 years of age or older, live in Brooklyn, are a legal resident or US citizen, and wish to start a business in Brooklyn, you are eligible. “PowerUP!” is a competition to help applicants start a business.

Three winners will receive cash awards for entering the best business plan to start a business in Brooklyn. Cash prizes of $15,000 for first place and $5,000 for two runners-up will be awarded.

Hopefully more communities and public agencies will follow their lead, and support the local entrepreneurs we depend on.

Steve Lange
Senior Editor
Palo Alto Software

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