Up and Running Blog

June 2009

Palo Alto Software moved from California to Eugene, Oregon in 1992 with two employees (founder Tim Berry and his wife Vange), and has grown into a successful business employing 45  people. But unfortunately, our state has the second-highest unemployment rate in the country. In discussions about what our company could do to help the local economy, CEO Sabrina Parsons came up with the idea of creating our own stimulus package for the state.  From there, the Oregon Small Business Boost took off.

Tomorrow we’ll be giving away 15,000 copies of Business Plan Pro Premier to any Oregon resident who can make it to one of 80 giveaway locations throughout the state.

We’re giving away the software to Oregonians, says Berry, “So that they can develop their business plans, and we at Palo Alto Software can contribute to the economy in Oregon, which has been great to us for 17 years now. So this is really giving back.”

If you can’t view this video, click this link.

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I hope it doesn’t seem like total self promotion–I’ve tried to avoid that as much as possible on this blog–but hey, tomorrow Palo Alto Software is going to give away thousands of copies of Business Plan Pro (and not a light version, the upscale, premier version) for free to Oregonians who want it. I would like to think that’s newsworthy, even if it’s my company.

The video here is my talking for slightly less than three minutes, my summary of what happens tomorrow. If you can’t see it for any reason, please click here to go to the Youtube source.

And for more information, here’s the link to the page at Palo Alto Software that explains what we’re doing and provides a map of the 85 locations (mostly town halls and chambers of commerce, no commercial locations–it really is a free giveaway) where people can go tomorrow to get the software.

It’s just for the one day, tomorrow, July 1. For any Oregonian 18 years or older who goes to one of those locations to collect a download card.

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I like the following line in “Love Minus Zero/No Limit,” by Bob Dylan.

She knows there’s no success like failure. And that failure’s no success at all.

Here’s a good look through the window of things going wrong or, at the very least, not as planned.  I happened upon it yesterday morning while drinking my coffee, absorbing the early-morning web on a sunny summer morning in Oregon. It’s called BabbleSoft looking for a new home.

I’m sure it was a hard decision to write about; but I’ll bet it was even an even harder one to make. Posting in entrepreMusings, Babblesoft co-founder Aruni Gunasegaram said she came to the decision during a beach vacation. It’s typical, isn’t it, how things like this percolate in the background and come out when there’s time to reflect? She writes:

Babble Soft, an idea that I started tinkering around with after my first baby was born in 2003 (our first beta web app release was in 2007 and iPhone app in 2009), has reached a point where my partner Nicole Johnson and I can’t do it justice and build it to the company it could be.  We just don’t have the monetary and time resources that a consumer web- and mobile- (iPhone) based product Baby Insights and Baby Say Cheese require to become a household name.  I’ve been working on Babble Soft part time while balancing kids, the house, etc. for most of the company’s life.  I spent a few months full time on it just before I took a day job about a year ago, and now the time has come to find a new home for it.  Nicole has been working on this part time, after hours, as well.

We are both discovering that Building A Web Business After Hours is hard to do with two small kids around.  And doubly hard when two ventures are trying to get off the ground in one household: My husband is starting the pre-K to 2nd grade Magellan School that’s scheduled to open this fall and our resources are also being tied up with that and our kids will be attending the school.

That’s a hard moment in business. Still, much better to recognize it and deal with it than to let it linger on, unsaid, forever. And presumably, there is still hope; she doesn’t say closing down. She’s hoping to find it a home.

You’ll notice, I hope, in the quote above how she has a couple of other things going on as well. And oh, by the way, she’s also director of the Austin Technology Incubator and teaches entrepreneurship at the University of Texas.

I knew a man who let a borderline failing business hang around his neck like an albatross for years, even though he knew he should close it down. Arune Gunasegaram has a lesson for all of us in this brief, and somewhat sad, blog post.

Desire alone, or passion and persistence alone, don’t make a business. Sometimes you have to take a step backward. And go on to something else.

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twitter network

covent-garden-london-gbln145I joined Twitter on March 23, 2009.  The same day I started my blog Wasabi Nights and joined the Trunk Club as a style expert.  In the beginning, I didn’t get Twitter.  It seemed fragmented and bizarre.  My first diary notes were:

Twitter is strange.  I am not sure what I think of it or how helpful it is.  Random people follow me.  I am not sure how or why.  It seems like a smorgasbord of un-related information.   How can you follow hundreds or even thousands of people on Twitter?   I still haven’t figured out the real point of Twitter.

It’s been a few short months, and in that time I have become a Twitter evangelist.  Thanks to Guy Kawasaki, I was able to hone in on my niche (successful men) and learn more about their current lifestyle trends and interests.

I didn’t know who Guy Kawasaki was prior to joining Twitter.  However, when looking at the follow lists of a few key people in my niche, I noticed the majority of them followed Guy Kawasaki.  I placed a search on him via Tweetdeck and immediately had a steady supply of niche men at my fingertips.   Searching by job title or subject wasn’t as effective for me.  Searching by a major twitter icon gave me a wider spectrum of opportunity.

Red_Phone.54101451_stdTwitter has turned out to be  a powerful business communication tool for me.  I have clients tweeting me with scheduling and clothing requests, style questions and just general business relationship messages.  Some of my clients don’t read emails (or if they do, mine seem to end up in the spam folder).  Twitter seems to be an effective platform for me to communicate with them.  It’s like they have a special, red phone sitting directly on their desk.  I can bypass all the noise of email, phone calls, texting, IM and go straight to the “red phone” via a direct message on Twitter.

Most importantly, Twitter helped me grow my blog and business.  Twitter is an effective means for promoting my blog and promoting my role as a style expert for the Trunk Club.  PR is worth every penny in my opinion, and it’s fabulous that Twitter helps you promote for free!

How can Twitter help you?

  • Twitter is like a search engine-networking hybrid.  You can find and connect with people far easier with Twitter than Facebook or LinkedIn.  Twitter is worth the time and effort.
  • Twitter is a very effective way to start a dialog with someone you don’t know; but want to know.
  • Twitter is a fast and efficient way to directly communicate with someone who is following you.  I have scheduled interviews, Trunk Club consultations, and business meetings via direct tweets much faster than if I had attempted via email in certain cases.
  • Twitter is a helpful tool in promoting your blog or events.
  • Twitter.com is painful and slow to use.  Use one of the applications like Tweetdeck instead.
  • If you are trying to find or promote to a specific niche, look through the follow lists of a few niche people and see who they all commonly follow.  Then, do a twittersearch on the big tweeter.  You will instantly see an up to date collection of people in your niche, who tweet about and re-tweet this person.
  • To be the most successful at Twitter, you have to regularly tweet (think once a day at least).
  • Twitter is one of my best networking research tools.  If I need to know facts about a particular subject, I google it.  If I want to know who is interested in a particular subject or niche, I twittersearch it.
  • Twitter helps you keep up to date on the interests and happenings of people.  Which in turn helps you stay connected and up to date.  Good business is based on maintaining the relationship.red cardinal

Lisa’s Twitter Etiquette

  • Twitter is a helpful tool in promoting yourself.  However, put a real picture up, not an icon.  Start building relationships honestly.
  • Fill out your Twitter profile as completely as you can (name, links, job description, interests perhaps).  People don’t follow a mysterious nobody.
  • Unless you are Guy Kawasaki or a truly professional tweeter, balance your tweets of links, re-tweets, and promotions with a few tweets about you.  The “you” tweets don’t necessarily have to be all telling and deeply personal, but should at least help people get to know you a little.  Help build the relationship.
  • Unless your niche is “quotes and thoughts,” don’t bore everyone with an endless barrage of zen-like thoughts and quotes.  Do unto others as you would have them do unto you!
  • You won’t get followers unless you follow others first.  However, don’t waste people’s time.  Select carefully and responsibly.  Be wary of the “get thousands of followers in ninety days” schemes.  They can make you look sleazy in my opinion.
  • How to re-tweet another re-tweet: Retweet the original author and then give credit to the re-tweeter at the end “via @…” (RT @wasabinights: Despite the economy I see growth & innovation. Good times makes us fat and lazy & tough times force us to be creative. via @heykeenan)
  • A dialog that begins with a reply to one of your tweets should quickly move to direct tweets if the content isn’t a benefit to your followers.  Otherwise, it’s like the obnoxious person in the room who thinks everyone needs to hear his personal conversation.
  • Ultimately, if you are using Twitter for business reasons, keep your tweets business-friendly.  “Yo Slobs!” tweets don’t offer anyone much value and communicate a sloppy image.

I see comparisons of Twitter versus Facebook versus LinkedIn all the time.  However, this blog article by Jim Keenan struck me as  current  and accurate.

Personally, I wish I had more time for Twitter.  I know I could build a large following and maximize Twitter’s value for me if I just had more time to spend on it.

Want to learn more about Twitter?  Think you know everything about Twitter?  Read this blog post by Koka Sexton to find out everything you ever need to know about Twitter. I am willing to bet even the seasoned Tweeter will pick up something new and useful.

-Lisa

lisabrunckner_headshotLisa Bruckner is a  Trunk Club Expert – helping men buy their clothing the way they always wanted to!  She writes for two men’s blogs: Wasabi Nights and The Trunk Club Blog and spent twelve years in the research sector before switching gears to follow her passion for fashion.
Trunk Club
Wasabi Nights
Twitter

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A couple weeks ago Tim Berry posted about how social media is actually publishing, and if you publish, you are not private, and how people you might not want to read your posts, such as employers, licensing boards, etc., may do just that.

Here is another example of how what you put up on the Internet is no longer yours to keep. On June 10 the Associated Press reported on a U.S. family photo becoming an advertisement in the Czech Republic.

The family is from Missouri. The picture of mom, dad and kids was for the 2008 holiday season greetings. They posted it on a blog, gave it to a few friends, and uploaded to some social networks.

Then this past May a friend was traveling in the Czech Republic. There, in a Prague grocery store window, was a life-size picture of the family, pitching Euro-foods. The store owner got the photo from the Web, and didn’t think they were real people.

The family and the store owner appear to be settling the issue amiably. Yet, nobody seems to know how the photo got into the Internet’s broader public domain, but it points up that nothing on the Web is as secure as we think and wish it is. And certainly nothing uploaded to social networking platforms is private and secure.

So before you become a publisher, and splash your words and pictures out where everyone in the world can see them, think very, very carefully. Anything you say or show, can and will be used against and despite you.

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This 18-minute TED talk offers a very intriguing broad view of the changing face of information, media and communication in general as new phenomena–cellphones, Facebook and Twitter–change the way information travels and multiplies.

If for any reason you don’t see this video here, you can click this link to jump to the source as it was posted on YouTube.

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Todd Pearson

In order to be successful in business, entrepreneurs need to be flexible. Sometimes flexibility means rethinking your ideas, other times it just means letting circumstances guide you.

Todd Pearson

Todd Pearson

Todd Pearson learned this early in his path to business ownership. After 11 years at the same company, Pearson decided to open his own distribution/import company. In 2002, he started Global MRO Products, which assists companies with the international procurement of MRO (maintenance repair operations) products.

“Our clients are either manufacturers or distributors/resellers who then sell to manufacturing. What they have in common is that they need internationally manufactured parts for their factories’ equipment,” says Pearson.parts

When he started Global MRO, Pearson thought he’d be seeking funding from investors. “For this, I needed a business plan,” he remembers. When he started working in Business Plan Pro 2002, he learned a great deal about his business. “It really puts things into the right perspective. Using the software made me answer questions that I had not really thought of in much dept. It made me take a harder look at some of my ideas.”

After shopping his business plan around, Pearson determined that going the venture capital route wasn’t the right fit for him. “I found out that unless I was willing to give away a large portion of my company to a venture capitalist or deal with bank rules and issues, my best bet was to use the equity built in both my partner and my homes,” he says. But he was impressed with the feedback he got on the plan he had been presenting. “They were shocked at the level of my business plan. I even had one venture capitalist ask me if I had the business plan professionally written and by whom!”

The work Pearson had put into the plan wasn’t wasted just because he hadn’t used it to secure funding, however. “Eventually, the plan was used more as a tool to gauge success and to map out the next step,” of his company, he says. Over the next few years, he found himself going back to his plan, updating the numbers to reflect what was actually happening. “The results gave me a very good indicator of where we were headed compared to what we had projected,” and allowed him to make adjustments as needed.

The difference between working for somebody else and owning his own business is like night and day for Pearson. “It is fun to come into work each day — which by the way stopped seeming like work since it is my company — and look for new ways to increase sales, customer satisfaction, or make my employees just a little bit happier!”

Pearson’s company has been doing well, and he says doing what he loves is at least part of the reason why. “You will be married to [your business] and will be giving it all the spare time you have. It is taxing and until you reach a point beyond profitability, it sucks every extra minute out of your life.” If you don’t truly love what you’re doing, it won’t seem worth it. Pearson is also a strong advocate for having a business plan, which he says “will help you see where you are succeeding and where you need to perform better.”

The one downside to his company’s success, according to Pearson, is that it “cost me the time to continue the important practice” of revisiting and revising his business plan. “However, I now need to secure new financing to help support two new business ventures. Once again, I find myself needing one of the most crucial documents a business needs. Hello Business Plan Pro 2009!”

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Steve King at Small Business Labs posted this morning that U.S. personal businesses grew by almost 1 million in 2007, to 21.7 million, according to the U.S. Census.

Of course that’s before the big economic crash, but still, that’s interesting to me. A personal business is a non-farm business with no employees. The growth in personal businesses fits right in with the research Steve and his company have been doing for Intuit, on the new artisan economy.

The individual experts, consultants, graphic artists, bookkeepers,  designers, programmers and bloggers, among others, are part of this trend. You might be, too.

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5 Points on Selling Without Selling Your Soul — You don’t have to sell out to succeed in sales. Tim Berry provides some insight into how to maintain your integrity while selling your product.

Marketing Plan Pro Tip: Changing colors — Want to customize the look of your charts? This post provides step by step instructions.

Records Retention Schedule — Knowing what records your company needs to keep, and for how long, is an all-around good idea.

Managing Email in Beantown — A trip to the Internet Retailers Conference and Exhibition in Boston recently confirmed it: e-commerce companies need email management solutions.

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Need Credit? Plan Ahead

by Tim Berry on June 25, 2009

Sad but true: Compare these two scenarios, holding everything else–the company, its history, its credit rating, its founders’ credit rating and its balance sheet–constant:

  • Scenario 1: Company goes to the bank in April with business plan output showing they’re going to need a bridge loan to finance an expansion over the summer.
  • Scenario 2: Company goes to the bank on Tuesday needing a bridge loan to meet payroll on Friday.

I’m guessing that you’re guessing right. The company in scenario 1 gets the loan, the other one doesn’t. That’s about 10 times out of 10.

What brings this to mind is the New Intuit Future of Small Business Report-Credit Outlook, released last week, titled Where Small Is Going.

The report, the research, sponsored by Intuit and conducted by Emergent Research, comes up with some important (although not surprising) key points:

  • Community banks and credit unions can be an excellent and accessible source of credit for small businesses that meet their lending criteria. They want the business and are ready to lend.
  • Businesses that can demonstrate the ability to manage assets and cash flow will find credit is still available, although not unlimited.
  • Credit availability will remain tight. Even though community banks and credit unions are looking to expand small business lending, they simply don’t have the asset base to replace the large lenders.
  • The reality is that the smallest of small businesses–those with five employees or less–often will not qualify on paper for business credit. They’ll need to rely more heavily on relationships with their bankers.

While the new report seems to reflect the continuing recession, the major economic problems we’re all aware of, I think we should also recognize that this is pretty much the long-term condition of banking and small business. Banks aren’t supposed to be lending money to small companies without assets, whether or not they have intriguing business plans. Banks are supposed to be safe. It’s the law.

So one of the things you want to build, as you build your business, is your relationship with one or more local banks. Start with a checking account, if that’s all you can get, but try to get a small loan first and get some history with the bank.

And plan ahead as much as you can. You never want to wait until you need the money badly. Talk to the bank early, and it will be much more likely to help. That’s good business for all.

And yes, I know that’s obvious. But we forget. Reminders are good. We’re all pretty busy these days.

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