Comments on: Singing a Song of Customer Disservice http://upandrunning.bplans.com/2009/07/09/singing-a-song-of-customer-disservice/ Start, Run, and Grow Your Business Wed, 08 Feb 2012 23:37:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Troubadour takes bad customer service to task. Song #2. | Business in General http://upandrunning.bplans.com/2009/07/09/singing-a-song-of-customer-disservice/#comment-2387 Troubadour takes bad customer service to task. Song #2. | Business in General Fri, 21 Aug 2009 15:57:06 +0000 http://blog.bplans.com/?p=1657#comment-2387 [...] takes bad customer service to task. Song #2. This past July I talked about how Dave Carroll’s “United Breaks Guitars” YouTube post had brought new strength and power to consumer complaints against corporations’ customer [...] [...] takes bad customer service to task. Song #2. This past July I talked about how Dave Carroll’s “United Breaks Guitars” YouTube post had brought new strength and power to consumer complaints against corporations’ customer [...]

]]> By: Chelle Parmele http://upandrunning.bplans.com/2009/07/09/singing-a-song-of-customer-disservice/#comment-2386 Chelle Parmele Fri, 10 Jul 2009 15:45:18 +0000 http://blog.bplans.com/?p=1657#comment-2386 Thanks for drawing that to our attention, Martin. We've got it fixed now. Thanks for drawing that to our attention, Martin. We’ve got it fixed now.

]]> By: Martin Lindeskog http://upandrunning.bplans.com/2009/07/09/singing-a-song-of-customer-disservice/#comment-2385 Martin Lindeskog Fri, 10 Jul 2009 15:02:55 +0000 http://blog.bplans.com/?p=1657#comment-2385 Another comment: Your link to YouTube is not working. http://www.youtube.com/watch?v=5YGc4zOqozo I wonder about the sales of Taylor guitars nowadays... ;) Another comment:

Your link to YouTube is not working.

I wonder about the sales of Taylor guitars nowadays… ;)

]]> By: Martin Lindeskog http://upandrunning.bplans.com/2009/07/09/singing-a-song-of-customer-disservice/#comment-2384 Martin Lindeskog Fri, 10 Jul 2009 14:48:05 +0000 http://blog.bplans.com/?p=1657#comment-2384 "This has struck has a chord with us." What a catchy line, don't you think? ;) What is Ms. Irlweg saying to her defense? Here is an excerpt from United Airlines' "Our customer commitment": "A message to our customers In the air and on the ground, online and on the telephone, our customers have the right to expect — to demand — respect, courtesy, fairness and honesty from the airline they have selected for travel." I will in the near future tell a story about a company that handled a situation in a good way... It has to with "space" & "pens"... :) “This has struck has a chord with us.” What a catchy line, don’t you think? ;) What is Ms. Irlweg saying to her defense? Here is an excerpt from United Airlines’ “Our customer commitment”:

“A message to our customers

In the air and on the ground, online and on the telephone, our customers have the right to expect — to demand — respect, courtesy, fairness and honesty from the airline they have selected for travel.”

I will in the near future tell a story about a company that handled a situation in a good way… It has to with “space” & “pens”… :)

]]>