http://upandrunning.bplans.com/2009/08/21/troubadour-takes-bad-customer-service-to-task-song-2/ Start, Run, and Grow Your Business Wed, 08 Feb 2012 23:37:39 +0000 hourly 1 http://wordpress.org/?v=3.3 http://upandrunning.bplans.com/2009/08/21/troubadour-takes-bad-customer-service-to-task-song-2/#comment-2424 The Blog Week In Review — 8/27/09 | Business in General Thu, 27 Aug 2009 16:04:54 +0000 http://blog.bplans.com/?p=1912#comment-2424 [...] Troubadour takes bad customer service to task. Song #2. — United Airlines broke the wrong guy’s guitar, and the customer service lesson they’re learning is one we should all take heed of. [...] [...] Troubadour takes bad customer service to task. Song #2. — United Airlines broke the wrong guy’s guitar, and the customer service lesson they’re learning is one we should all take heed of. [...]

]]> http://upandrunning.bplans.com/2009/08/21/troubadour-takes-bad-customer-service-to-task-song-2/#comment-2423 Martin Lindeskog Mon, 24 Aug 2009 13:36:29 +0000 http://blog.bplans.com/?p=1912#comment-2423 Have you heard if the Taylor Guitars company has increased its sales after this incident? How much do you think UAL will be spending on "damage control"? Have you heard if the Taylor Guitars company has increased its sales after this incident? How much do you think UAL will be spending on “damage control”?

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