Up and Running Blog

December 2009

In a new article on Mplans.com, Fiona Friesen, president and founder of Glue, outlines why your business needs a Marketing Kit as part of your strategy to convert potential customers to loyal ideal clients.

1) It keeps your marketing efforts consistent
2) It tells customers why they need you
3) It keeps you on track
4) It keeps you flexible
5) It saves you time

ducttapemarketingbadgeFiona Friesen is a certified Duct Tape Marketing Coach located in Calgary, AB, Canada.

Click here to read Fiona’s entire article.

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I don’t have the resources to do this one, but if you do, e-mail me: I’d like to buy it. And maybe it already exists . . . if so, please add that in the comments.

I want three add-ons for Google Docs:

1. A “blog this with Google Docs” add-on.

In Firefox or Internet Explorer for Windows I use different add-ons that let me click from a web page to start a new blog post, using Windows Live Writer. In Firefox and Safari on my Mac, I have a similar “Post with MarsEdit” javascript bookmark that lets me click to start a new post with the MarsEdit blog editor software.

2. A “post to blog” feature in Google Docs.

I like the way Windows Live Writer (on Windows) and MarsEdit (on the Mac) let me edit posts in a single editor environment, then post to the various blogs automatically. I wish I could do that in Google Docs. I’d really use an add-on to Google Docs that lets me do the same thing. I’d set up the various blogs I post to, programmed automatically with user names and passwords, so I can post simply and easily from my Google Docs to my blogs. Word for Windows has something like that, too.

3. Opening Windows Word docs with Google Docs by default.

I want a simple way to tell my Windows 7 operating system, on my Windows computer, to open a Microsoft Word document attached to an e-mail using Google Docs and Gears, by default. I like Word, but I’ve given up getting it to work on my system. Our IT expert spent a couple of weeks with it, installing and reinstalling and all, but it just doesn’t work for me.

So like I say, maybe these already exist, and I just don’t know it. And maybe they’d end up being free bait for some larger for-pay web app or installed application. I like to think many business ideas are about building things that people want to use.

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I like business plan competitions. I participate in several as a judge, and I recommend them to entrepreneurs working on high-end startups that might be interesting to investors. You know who you are. You need a real shot at high growth, a credible management team, and commitment to an exit strategy. You can win real money and value in services. Rice University and University of Texas sponsor contests with prizes worth more than half a million dollars. Forbes does a $100,000 contest. There are several whose first prizes are more than $100,000.

You also get valuable experience. You pitch your business, develop and present a formal business plan, and get real feedback from judges who normally have real business experience themselves, as entrepreneurs, investors, or both.

Most of these contests limit themselves to students, but some are regional, and some are open to all.

Lora Kolody has a good list of business plan competitions published last month on the New York Times website. You can also find them with a good web search (for example, on Google search for “business plan competition“). Our Palo Alto Software website at paloalto.com has a page about business plan competitions.


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This list started with The 7 Harsh Realities of Starting a Business posted last week by Neil Patel on his QuickSprout blog. I like his list and I like his post, but I can’t resist the temptation to edit a bit. But first, here’s the five from his list of seven that I’m keeping:

  1. Starting a business is like a roller coaster
  2. Owning a business isn’t easier than working at a 9-to-5 job.
  3. Consumers have to believe you are solving a problem.
  4. You have to make money.
  5. Time is worth more than money.

I have to say that I also worry about possible misinterpretations of his second point. I judge work on two scales, quantity and quality. Although this isn’t always true, in many cases owning your own business can improve the quality of the work, even if it doesn’t change the quantity. And I think it’s easier to do work you like than work you don’t like. So it’s possible that owning a business is easier than working a 9-to-5 job. I’ve left this one on the list, though, because it’s mostly true. Owning a business isn’t about working less. There’s working hard; and there’s working hard at something you believe in and, sometimes at least, like.

And here are the two alleged harsh realities on Neil’s list that I left off mine:

  1. You have to give a lot to get a little.
  2. Coolness is inversely correlated to success.

On giving a lot to get a little, Patel says:

In today’s world you have to give a lot. Whether it is free information or samples of your product, you have to do something to build trust from your customers. If they don’t trust you, they won’t spend money with you.

That’s uncomfortable to me. Is spending, as in marketing expense, pay-per-click advertising or putting a restaurant in a good location, the same as giving? A lot of professional services and content providers give content away to generate sales, but I don’t think that applies to every business.

And that point about coolness? Well, Patel says:

The most successful companies out there aren’t cool or hip; they are actually dull and boring. If you don’t believe me, just look at Twitter. Although it is the hottest company out there, [it] probably will never even make, total, what Exxon Mobil makes in a day. Or just look at Facebook. Unlike Twitter [it is] making money, but [it] can never be the size of Exxon Mobil. We need oil to survive. You don’t need Facebook to survive.

He may be right, but I don’t think that logic works. Business drives a lot more variables than necessity. If Microsoft is bigger than Exxon Mobil, does that mean we need software more than oil? Business is based on a wide range of wants and needs, and coolness helps. Especially in this new world, this millennium, as marketing becomes relatively more about being remarkable and relatively less about shouting at people with advertising. And I’d rather own Twitter, if I had a choice, than any oil company.

But it’s a good post, food for thought, and interesting.


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Cool! I got an e-mail about this list of 100 Must-Read Blog Posts for Aspiring Entrepreneurs, published on Online Classes.org, and I discovered that 12 of those posts were mine, from either this blog or my main blog at Planning Startups Stories. Of course I think it’s a great list.

It’s not 100 books or 100 classes; it’s 100 online blog posts. Lots of different authors, different angles, different blogs, but all available online, and all free. How could that not be a good resource?   I’m adding it to my online course curriculum at course.bplans.com too.

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What kind of commitment?

by sara on December 2, 2009

Presumably you, as a business owner, are devoting hours of work, lots of energy, and possibly a delayed or reduced salary to get your dream off the ground. This kind of commitment is assumed. The real test of your business mission (or better, your mantra) is the commitment of your customers and your employees.

What kind of business would you have if your employees cared so much about what you do that they were willing to do this?


Employees at Providence St. Vincent Medical Center in Portland, Oregon, dance in a video to promote breast cancer awareness.

What kind of business would you have if your customers cared so much about what you’re offering that they were willing to do this?



Apple customers start lining up outside the store one week before the release of Apple’s 3G.

Or this?

Star Wars fan dad creates an AT-AT stroller for his son.

Your business is only as successful as your employees and customers make it. Give them something to get inspired by and excited about.

by Sara Prentice Manela
Editor
Palo Alto Software, Inc.

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I found these very interesting statistics on Huffington Post yesterday. The post was titled Women Dominate Most Social Networking Sites. This is according to a survey sponsored by Pingdom, a network uptime monitoring business. The chart here gives us the interesting, detailed breakdown, by site name.

I’m not sure what, if any, conclusion to draw, but I found this interesting because personal computing and web use started out more male than female. And although I’ve been expecting it to even out, this came as a bit of a surprise to me.

Not to get gender specific or anything, but this comment–

Um . . . perha­ps that’s because women dominate MOST social discourse.

–amused me, in a comedic sort of way.

And the statistics seemed interesting, in an entrepreneurial business plan sort of way. Good to know, even if not all that surprising.

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Job references. Do you assume your past employers will just verify employment and shut up? Don’t assume.

Are you hiring people? Check references. Don’t assume that just because a candidate gave you the name, the references will be good. Do your homework.

I know nothing about Allison & Taylor, which calls itself “the nation’s leading reference checking and employment verification firm,” but I liked an e-mail the company sent me last week. It quotes Heidi Allison, president:

“People spend a lot of time working on their resume, brushing up their interview skills and networking during job searches, but many fail to select their professional references carefully,” Allison said. “We check references for clients and approximately half of our calls to former employers produce an unexpected bad reference. The bottom line is that people need to select their references more carefully.”

Apparently people do give a lot more information than company policy says they should. Quite often.

“The fact is most people have no problem talking and, with a little prodding, one can learn quite a bit from a professional reference–some good, some bad,” Allison explained. “You’d be shocked at what some people selected to provide professional references have said about candidates.”

What got my attention was the list of excerpts from actual reference checks, all of them from interviews conducted by Allison & Taylor staff on behalf of clients during the past year. It’s an interesting collection:

Comments regarding a candidate’s skills, ranking them on a scale of 1-5:

  • Oral Communications: “Can I give a negative number?”
  • Interpersonal Relations: ““He had a problem with a few of the people. I should have ended the relationship just after he started.”
  • Productivity: “Is there a rating less than inadequate?”
  • Decision Making: “He couldn’t make a decision if his life depended on it.”
  • Managerial Skills: “He couldn’t manage a group of children.”
  • Financial Skills: “That’s why our company had a major layoff–we left her in charge of the finances!”

Comments regarding a candidate’s strengths and weaknesses:

  • “I cannot think of any strengths, only weaknesses.”
  • “I’m sure there are some strengths, but nothing jumps out at me.”
  • “I’d rather not comment–you can take that however you want.”

Comments regarding the reason for the candidate leaving the company:

  • “I fired him! He and his buddy had some illegal things going.”
  • “It was a rather delicate and awkward situation. You should call her other past employers. I made the mistake of not doing that.”
  • “She was terminated in an investigation.”

Moral of this story: if you’re hiring, check references.

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