Up and Running Blog

November 2011

tim head shot

They keep coming … a steady flow …

  • How do I write a business plan this?
  • …or that?
  • …or the next thing.
  • How do I do a business plan for [type of business]?

We’ve introduced a new question-and-answer feature here at bplans.com. I love the underlying idea: ask what you know, browse the questions, answer what you can when you know the answer. It’s not limited to so-called experts like it used to be; any member can offer an answer, and members vote answers up or down.

But I can’t resist taking this space here to answer all those repeated questions asking how to write a business plan for some specific type of business:

Although every business plan is unique, the development process is about the same for most. Regardless of the content of the plan, the steps you take to develop one, the topics you cover, the outlines, projections, and components of a plan, are similar across all industries and all plans. There’s no set starting or ending point, and no specific sequence either. The end result of a good plan is a series of related components: strategy, milestones, projections, responsibilities, and so forth. It doesn’t really matter what order you go; you start anywhere, and get started. And you’re circle back often, working through the different pieces, as you discover that what you decide for one element affects some of the others. it’s the content that’s unique, not the process.

And there’s also a lot of questions related to finding “the” business plan for a specific type of business. This is usually about sample plans, because many people take the existence of hundreds of sample business plans as an indication that there is “a” business plan for each type of business. Here too, the underlying truth is that every business plan is unique. And sample plans are just for use as examples, to show people what a finished plan looks like; they are not to be re-used as “the” plan for some other business.

Here’s my answer for all of those “where do I find ‘the‘ plan” questions:

I understand what you’re after. You want to do as well as you can, to end up with the best possible business plan. And it’s natural to ask to find a business plan for this business or that business. But the truth is that no two pizza restaurants are alike. No two dry cleaners, or butchers, or bakers, or candlestick makers are alike. What their business plans have in common is likely to be what kind of information is included, and how is it presented. A real business plan from one doesn’t serve the other as anything more than a good example and food for thought. Even if you found an exact match for your business, it would still have a different time and place, resources, owner objectives and preferences, strategy, customer, and resources. You’d still want to develop your own plan. The example would be useful, but as only that: an example. So don’t worry that much about matching the sample plan to your business. Use the sample plan browser, find something in the same general area, get an idea of what was included, and think about why. Then do your own plan.

I hope that helps.

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I was having lunch with a peer the other day and we were talking about how incredibly different today’s marketing tactics are from even 5 years ago. Quite frankly all these new shiny objects seem to be overwhelming small businesses instead of helping them grow their client base. This isn’t because they are in ineffective, but because there are so many, and business owners are unclear as to what the heck they are supposed to be doing with them. Here’s what I hear a lot lately. Do any of these sound familiar to you?

Do I need a Google+ Business page now? I don’t even know what Google+ is.

I’m on Facebook and posting regularly but not seeing any results.

I hate my website! Should changing it be my main focus?

I am 10 pages away from the first page of Google – I need to fix this now!

Direct Mail is dead.

I will NEVER Twitter.

I’m on LinkedIn but I really don’t want to connect with ½ those people approaching me!

I’ve tried EVERYTHING and NOTHING works!

It’s sad. There have never been more affordable and effective marketing tools at the fingertips of small businesses, and yet here we are – overworked, overwhelmed and feeling completely FRUSTRATED!

You know I’m going to tell you to start with strategy. Strategy always pays off. You know I’m going to also tell you to get your branding and content strong and consistent so you are effective in converting leads. ONCE you have done this and are READY for TACTICS then…..

Take a deep breath, relax and regroup. There is a great analogy you may have heard. “How do you eat an elephant (or for you vegetarians, think an entire vegetable patch)?” The Answer – “One Bite At A Time.” It’s time to stop trying to eat the elephant for tonight’s dinner and determine what bite you want to take first.

In other words you want to avoid being the Jack of all Marketing tactics, the master of none. You don’t need to master them all to be successful. Pick 1 – 3 you want to master this year – that’s it!

So where do you start?

Start with one(s) that you enjoy

 and

one(s) that provides you a big bang for your buck (and your time)

You might be thinking okay I know what I enjoy, but how the HECK do I know if it’s going to pay off?

Ask yourself this:

Do I feel I have control over the results (in other words, where I do it, how much I do, when I do it, etc.)?

Can I afford to do it consistently both in time & money – day or week in & day or week out?

Do I know other business owners similar to me who have had results doing this activity that I can glean advice from or pay to help me?

If you can answer yes to these 3 questions…you are on the right track to finding a high pay off activity. Start there, stick with it and let the other shiny objects sit in your toy box for now!

 

 

Feel free to use this article as long as you include the following:

by Cidnee Stephen of Strategies for Success www.strategiesforsuccess.ca

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Can you believe it?  Here we are in the midst of the holiday season.  Where as this year gone?

And it’s been another tough year for small businesses.  For many of us there is very little left in the budget for giving gifts to our customers.  Yet, it’s always nice to show your appreciation for their business during the holiday season. You want to give something the recipient will enjoy and appreciate, and that is affordable.  Trying to determine what that “something” is causes gift-giving anxiety.  Before you start shopping for the right item, let me share some business gift-giving tips.

Accepting Gifts.  First, find out whether your customer or client can accept gifts from vendors.  Some company’s prohibit employees from accepting gifts while others only allow them to accept a gift under a certain dollar amount.

Consider Interests.  Consider the customer’s interests, likes and dislikes.  For example, giving someone specialty coffees who doesn’t drink coffee won’t make a good impression. The same is true for alcohol.  Many corporate gift companies offer customized labels for fine wines which can make a great gift, but not if your customer doesn’t drink.

Don’t be too personal. Avoid gifts that are too personal because they can easily be misinterpreted.  A friend of mine received a bottle of perfume from one of her professional services providers and she felt so uncomfortable she switched companies.  Gag gifts are also a huge “no-no”.    You may think the gift is funny, but your customer may not see the humor in it and instead be offended.

When possible, personally deliver your holiday gift.  Personally sign the gift card instead of using a pre-printed company card.  Keep in mind the holidays season consists of different religious celebrations so don’t make assumptions about your customers.  Sick  to the general “Happy Holidays” or “Seasons Greetings.”

Saying thanks and showing appreciation is the reason to give your customers holiday gifts.  Certainly, a gift certificate is a nice choice as long as it’s for something the customer enjoys.  If I were your customer, a gift certificate to Pet Smart would be a huge hit, but one from Starbuck’s might wind up being re-gifted because I’m not a huge coffee drinker.  The price you pay for your customer’s gift isn’t as important as the thoughtfulness of your selection.

A couple more things you may want to consider for your holiday gifts are charitable donations and/or a business lunch.  Donating to your customer’s favorite charity in their name is an excellent way to say thanks during the holidays.  Also, a nice holiday business lunch can be a good choice too.  After all, in today’s 24/7 world, sharing our time with friends, family and customers can be the best gift of all.

 

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Located in the historic Philadelphia neighborhood of East Falls, Falls Flowers specializes in custom, garden-style designs. Falls Flowers’ arrangements are natural and lush…with a touch of wild. Every bouquet focuses on the harmony between colors and textures, which allows you to indulge in the individual beauty of each flower.

Falls Flowers is offering a free gift with any purchase tomorrow, see their website: http://fallsflowers.com/blog/about/ for more details

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Based in Phoenix, AZ, Social Media Management, LLC uses social media to connect local companies with local clients. They are offering free initial consultations to all business owners for Small Business Saturday. For more information visit their Facebook page: https://www.facebook.com/smmnow.

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veggiespread

Appropriately located in the Garden State of New Jersey, Mike the Gardener Enterprises offers a seeds of the month club, gardening tips, and many other tools to help anyone become a master home gardener. For Small Business Saturday shoppers, Mike the Gardener Enterprises will be offering 70 percent off any membership to their famous Seeds of the Month club. Just enter the promotional code: HOLIDAY at checkout.

 

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Located in Eugene, OR, Modern Elegance Spa & Salon will be offering a free $20 gift card for every $100 in gift card purchases for Small Business Saturday shoppers.

The expert staff at Modern Elegance specializes in hair care, spray tanning, nails, skin care, massage and more. Visit http://www.moderneleganceonline.com/ for more details.


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hoosier cupcake

Located in Crown Point, Indiana, Hoosier Cupcake? offers a decadent and delicious assortment of cupcakes ranging from the Vixen to the Tinsel Town to the Fighting Irish! 

Hoosier Cupcake? is offering $2 off delivery on Small Business Saturday. Check out their mouthwatering selection at www.hoosiercupcake.com

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Crigital media

What does Crigital mean? It means crossing print and digital media products with outstanding marketing services for better marketing results — period.

Crigital Media – C (crossing) ri (print) gital (digital) Media (that one’s easy – 10 channels of distribution)

For the past six years Crigital Media has provided everything from graphic design, to public relations, to marketing and advertising services to small businesses. This Saturday they will offer 50 percent off any logo design. Visit them at http://www.crigitalmedia.com/index.htm to take advantage of the promotion and learn more about how Crigital Media can help your small business.

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$mart women soiree

This Saturday, Brilliant $mart Women will offer shoppers a chance to take a break from the hustle and bustle of the mall and attend an upscale crafts, food, and fine art show at the Linen Life Gallery.

Full event details follow:

Where:

Linen Life Gallery
771 East 14th Street, San Leandro, CA

When:

Saturday, November 26, 2011 9:00am-4:00pm

What:

Fine Art
Custom/Elegant Crafts
Special gift shop with G.U.R.L.S. Rock merchandise
Book Signing for Dr. Raye Mitchell’s “The Evolution of Brilliance: Voices Celebrating the Importance of Women”
Fundraiser supporting scholarships and leadership program for girls

General Admission is free.

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