Up and Running Blog

communication

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Skype isn’t a new tool–but it’s a very powerful one, and it is still realizing its potential. The ability to make free phone and video calls online is quickly changing the way the world does business. Now more than ever before, location is irrelevant when it comes to working together. For example, our very own [...]

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Five Simple Ways to Refresh Your Marketing

Is your small business kinda slow these days? Are customers just not calling and coming in like they used to? It’s probably because you’re using the same old marketing and advertising you’ve been using for years. It’s time to change it up a bit. When’s the last time you looked at your messaging and marketing [...]

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For those of you who recall this line from the cult classic, Carrie from the 70′s, there’s a modern-day parallel, it’s called: “If we start using social media, people are going to say bad things about us.” Let’s just get the obligatory responses out of the way: “Gasp! You don’t say?!” “They already are. What’s [...]

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As part of your Customer Service, your team must pay attention to the voice mail messages of your customers. Almost all of us have answering machines or voice mail capabilities on our home phones, office phones, and cellular phones. And we all leave some kind of outgoing message on those systems, sometimes humorous, sometimes dull [...]

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TXTG FSHNCY

by Steve Lange on June 2, 2009

I try not to get too upset by the texting-based trend of contracting perfectly good words to a rebus of sometimes indecipherable characters. But mostly I just shrug it off because I don’t use those gadgets and tools that specialize in reducing communication clarity. But sometimes I get a chuckle or good laugh out of [...]

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Every so often (a rather ambiguous date range, don’t you think?) the demise of email is predicted. It’s a pain. It’s a spam-laden nightmare. It’s archaic and clunky. It’s possible that you, too, see email through this lens. But I’m going to hazard a guess and say that, regardless, email is still an essential part [...]

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