…can be so confusing. I was bemused, once again, over the various ways we measure success in our society. We were watching a movie, Martian Child, with John Cusack and Bobby Coleman. John’s character was trying to teach his adopted son to hit a baseball. As he explained “If you hit 3 out of 10 [...]
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Here are another two stories about the importance of good customer service. I’m heading back to Illinois to move the last of my mother’s furniture from her newly sold house to her new place in Ohio. We were searching online for moving van/truck rentals and price estimates. One place we looked was Penske.com. The next [...]
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