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Alan Gleeson
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Raising finance is a time consuming process and can also be quite stressful (particularly as time progresses). There may be some date in the future where your current trading position is no longer sustainable (which has brought you to the table in the first place). It is worth remembering that you need to recognise that the more desperate your situation, the more vulnerable you will be, which will typically result in poor decisions. Hence the sooner you can commence the process the better.

Similarly, if the investment is for growth capital, as opposed to capital to keep you afloat, the circumstances and investment terms will vary.

Firstly, you need to identify some potential smart investors (by ‘smart’ I mean investors who bring more to the table than just cash i.e. access to a network of contacts, distribution etc). You then need to submit a business plan (or executive summary) to them so they can assess the opportunity with more context (ideally you’ll have a warm introduction to these people). Assuming you pass this hurdle they are likely to invite you to a meeting. If you have been asked to come in to pitch you need to remember that the process should be a balanced discussion rather than a monologue. You need to frame the meeting so that it resembles an interview where the discussion is two-way, rather than a one way interaction where the prospective investors scrutinise your business plan as you defend the content. As I have detailed previously, it is not just about the cash, so you need to be clear about what other requirements you have to help you secure ‘smart money’.

The following questions will give you an idea of some of the areas you should explore with them.

  1. What can they bring to the table other than just cash? While the requirement for funding is typically the main reason to engage with external investors, it is also worth identifying other criteria that are important to your business, such as contacts or ‘access to markets’. Ideally you’ll look to partner with an investor who has knowledge of your specific sector, as well as a network of contacts that can be called upon when needed.
  2. What is their preferred exit strategy? It is worth gaining an understanding, up front, of the timeframe in which they are looking to exit, as well as an understanding of their future plans. For example, you might want to know whether they are likely to be interested in any subsequent investment rounds (if required).
  3. What is their required level of involvement? It is also worth understanding at an early stage how active a role the investor wishes to play in your business. There is no point taking investment from someone who does not bring the required contacts to the deal or who insists in involving themselves with the day-to-day running of your business.
  4. What other investments have they done? You should ask the prospective investors if they could provide you with some references from current investments, as it is highly advisable that you speak to people from companies they have stakes in, so you can fully gauge their style. Venture Capitalist, Mark Suster suggests in his blog post ‘How do you reference check a VC’ that: ‘First, I would say that most entrepreneurs do almost no reference checks or at least do them very informally. Don’t let that be you. Most VC’s will happily supply you with a list of CEO contacts of the people who will speak to you about working with them. Don’t be afraid to (politely and respectfully) ask for this. In fact, they will think better of you because you’re demonstrating that you’re the kind of thorough person that they wanted to invest money into in the first place.’
  5. What are the terms of their investment? Finally you need to be very clear on the terms of the investment i.e. above and beyond the headline rates. You may receive a term sheet which outlines the terms of the investment, and this will need to be reviewed by someone qualified to do so. While this may seem an ‘optional expense’, it is not, as term sheets can include onerous terms and must be treated with caution. In short, you need to enter discussions with investors from a position of strength rather than a position of desperation!

By having a strong business plan, an impressive team, a viable market opportunity, and a keen understanding of the investment process, you can ensure that you engage on strong terms. As in any negotiation, you are seeking to strengthen your hand. If you can ultimately have multiple investment sources to choose from, you will increase the chances of a satisfactory outcome for all involved.

Alan Gleeson is the General Manager of Palo Alto Software UK

 

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If you’re looking for angel investors, then I have a resource list for you. This is a tiny fraction of good resources, more a “start-here” list than a good list.

  1. Start with gust.com’s knowledge section. Gust.com (pronounced like a gust of wind) is a platform for angel investment, grouping together several hundred angel investor groups and thousands of angel investors. The knowledge section there includes a great collection of useful short videos from experts, and a blog (on which I’m proud to say I post often). And gust.com is free, by the way, at least free for you and me. Some investors — but a small minority of them — pay.
  2. Look at the angel investment category on my Planning Startups Stories blog. I’ve been posting there since 2007, and perhaps more relevant to this list, since I joined an angel investment group in 2009.
  3. Look at Angel List, and then do a web search for blog posts and articles about Angel List.
  4. Get into quora’s section on angel investors. Great questions, great answers.
  5. And of course, look here too, on bplans.com. Don’t assume last is least.

And keep this in mind, as you’re looking: angel investment works for a small percentage of good companies that are not just interesting businesses, but also interesting businesses to outside investors. Read up on what angel investors invest in, then take a good look at your business, and ask yourself whether it fits that mold. Be honest with yourself when you answer.

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21 Reasons small businesses fail at marketing

I don’t know what it is about Marketing, but everyone on earth seems to think they can do it. And yet I see so many people NOT doing it or wasting thousands of dollars and not getting results.  I see business owners try the same things over and over, small businesses fail at marketing wasting more money, more time, and more energy. If I had 1/10th of what business owners waste on stuff that doesn’t work, I’d be the most successful marketing consultant on the planet.  And yet, so many business owners would rather go it alone and try and fail and try again and fail again rather than reach out and get professional help. I don’t get it.

I know there are those out there who will always try to do it themselves so, so in the spirit of not getting it, here are the top 21 reasons why most small business owners fail at marketing:

  1. Guessing – Great marketing isn’t an accident. It takes research, educated decisions, testing, tracking and measuring. Guesswork will leave you customer-less and broke.
  2. Doing what everyone else is doing- Every business is different and your marketing mix should be too.  Following the crowd isn’t going to help you stand out from the competition!
  3. Listening to sales people Marketing is a long term strategy, not a special advertisement, publication, or website; but every sales rep you come in contact with will try to convince you otherwise. Marketing is a process – a long term strategy, there is no magic pill and don’t let a slick sales person try to tell you otherwise.
  4. Not asking questions –Question EVERYTHING about your business and ask everyone you come into contact with as many questions as possible to learn, grow, and constantly improve.
  5. Doing nothing – It’s simple, if you don’t Market your business, you will fail.
  6. Putting all your eggs in one basket – Marketing is like investing, the more diversified your strategy, the better off you will be. Don’t invest all your time and resources in one medium or on one marketing tool – mix it up.
  7. Not tracking results – How the heck are you going to know what works and what doesn’t if you don’t track the results? If you’re not tracking you’re guessing, and we covered that in #1!
  8. Assuming you have all the answers – Yes, I know: you know your business better than anyone. But do you know marketing?  I mean do you REALLY know how and where to reach potential customers and convince them to buy from you?
  9. Not talking to your customers – No one knows your value – or faults – better than the people who actually buy from you. Talk to your customers – often. It’ll provide valuable insight and ideas.
  10. Ignoring your competition- If you don’t know how you’re different from your competition how are potential customers supposed to? Knowing your competition’s strengths and weaknesses will help you differentiate.
  11. Not setting goals –Goals keep us on track; they give us direction. Without them you’re wandering aimlessly and most likely wasting a lot of time and money.
  12. Not building an email list – I don’t understand how anyone can market a business in today’s world without an email list! Email is the easiest and most inexpensive way to stay in touch with customers and prospects.  If you aren’t building a list you’re missing out on huge opportunities.
  13. Not having  an opt in form – Emailing current and past customers is a great start, but what about the people who visit your website, Facebook, Twitter, or LinkedIn pages and then go away never to be heard from again? Wouldn’t’ it be nice to engage the serious window shoppers in some way? An opt-in form is the way to do it!
  14. Selling all the time.  We’ve all met the slick schmoozy salesy types, right? And how long does it take you to high-tail it in the opposite direction? Don’t be one of those. An effective marketing strategy eliminates the need to sell all the time… really!
  15. Assuming because you have a great product or service you don’t need a marketing strategy – Sure, some products and services might market themselves, but that’s rare. Real marketing success takes strategy, planning, and work.
  16. Assuming that just because you have a good product or service you don’t need a referral system- Again, there are some products and services that people just love to talk about, but building a successful business solely on organic referrals and “buzz” is rare.  Getting solid referrals, consistently takes planning and solid execution. .
  17. Assuming anyone with a pulse is your client- Repeat after me:  “NOT everyone is a potential client for me”. Now look in the mirror and repeat that every day! Find your niche – that segment of the population you are born to serve and you will uncover a gold mine!
  18. Not building relationships – I can’t stress enough how important this is. Hiding behind your computer screen, desk, or counter isn’t going to get you the level of success you want. You have to get out there – mingle, be helpful, connect people, and build relationships with the right people!
  19. Spending all your time networking in the wrong places –Not every networking group is right for you. Find the ones that will help you get where you want to go and avoid the ones that won’t.
  20. Ignoring the internet – Facebook and Twitter may not be right for your business, but chances are your target market is going somewhere on line for information about your product or service.  Your job is to find out where they’re going and be there!
  21. Not hiring a professional- If you want to build an addition onto your home would you do it yourself or hire a professional?  I mean, you know your home better than anyone, right? So why not do it yourself? Ridiculous, right? So then why would you try to “add on” – or grow – your business yourself?  Hire a professional who has the right tools and knows the ins and outs of growing a business.

So what do you think? I’d love to hear your thoughts!
 Want to share?? Please do! Leave your comments here.

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By the way, if you liked this post, I’d really appreciate your Retweet!!! Thank you. :-)

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customer wheel

The Benefit of Market Research

by monique on January 23, 2012

Customer Profile DimensionsMarket research is a very important step for all startups as, amongst other things, it helps you understand whether your offering is likely to generate demand. Once you have a clear sense of who your customers are, the following represent some additional things to think about:

  • Where are these customers?
  • How many customers are there?
  • What do they require from your product or service?
  • How you intend to reach them?

In looking to answer these questions focus on these overall understanding you are trying to develop with relation to your clientele and market:

  • Understand where your customers are. If you are planning on opening a coffee shop in Dublin, it is important to recognize that the primary market you’ll serve will largely be a function of the footfall in that area. Given the intense competition, for what is essentially a commodity offering, people do not travel far, so your addressable market will largely be a local one. Hence, in this instance the proposed physical location will be a significant determinant of success. While coffee is a high margin product, the importance of locating in high footfall areas means rental rates per square foot tend to also be very high, so you need to factor this into your plans. Finally, you need to be very clear on your basis for competing as it is likely there will be many other coffee shops where you plan on opening. This is not necessarily a bad thing. Opening in an area with no coffee shops could be a signal that there is insufficient footfall in the area. Looking at a different example; in the context of software development (or simply Internet websites), product managers will often create detailed personas of typical customers which then help inform subsequent decisions made when developing the application. For Irish developers it is important to have a global outlook from day 1. The domestic market is small and does not offer the scale software companies need. Hence you’ll see examples with Irish startups targeting non Irish customers from the start i.e. the social recruitment software player, Zartis.com prices in $’s (despite being based in Cork) so as to market effectively to their largest customer base.
  • Estimate the size of the market you can serve. Once you obtain an assessment of the size of the market that you can realistically target, you can then ensure that you have commensurate resources in place. Similarly, if you do intend to seek external investment, the size of the market will be of significant interest to prospective investors and the level of investment they will consider. With a coffee shop, the market size will be a combination of people residing within say a square KM of the premises, married to the footfall or passing traffic. One easy way to get some plausible estimates for the market size is to do some primary market research. For example, you can call in to an existing coffee shop, order a coffee and count the numbers of customers passing through in an hour. You can come back at different times to account for the cyclicality of the business (customer numbers typically peak around rush hour commutes). This data can then extrapolated out to help you assess a range for the likely customer demand on a particular street. With software developers, the market size will clearly depend on the actual product and feature set. Given customers do not need to be locally based, the reach can be far wider (and largely a function of the inherent demand for the offering, the language on the site and the placement in Google’s’ search engine). Again there are a number of tools that can be used to assess likely demand ranges i.e. analysis of keyword competition, number of competitors etc
  • Be clear on what your customers require. It is important to recognise the different requirements of different customer groups. Customers of coffee shops at a busy train station may simply want a fast service as a key element of the offering. They will probably consume ‘on the go’ so a simple kiosk may offer the best return. Customers in a coffee shop in the suburbs may want somewhere to spend some time. Some will place a high value on wifi access, others on the ability to fit a buggy in the door. While the core product is the same, the service offering can vary greatly. Having a clear sense of your different customer groups and their requirements will help you meet the needs of the different niches profitably. For software developers, it is best to meet the requirements of the largest niche with a main offering. Once the application is available the key will be to solicit feedback from all early users and to then decide if their varying requirements can be merged into new features which may take the shape of a different product versions. So ‘power users’ may opt for a premium offering with an enhanced feature set over the main version.
  • Create a marketing plan to target them effectively. Location is everything for coffee shops, so this will be a key element of your business plan. Once that has been decided, external branding and signage will help you
    communicate the offering to the market. The internal set up of the store will also signal the markets catered for. Listing in local business directories, handing out flyers and placing local newspaper adverts will also help create brand awareness. Social media will also increasingly play a role as the adoption of smart phones continues apace, and users increasingly rely on geo-targeting applications to find services they need while on the move. For software developers it is important to identify the 5-10 keywords that are likely to generate traffic and to optimise the site for those. PPC advertising will also represent a cost effective means to market to prospects. After that, a whole mix of marketing activities can be considered for your marketing plan ranging from print advertising to trade show attendance to social media marketing (blogs, Twitter, LinkedIn and Facebook activity).

In summary, having a clear sense of who your customers are from day 1 will help ensure you can define your market accurately. You can then market to these customers effectively while also helping you ensure that your cost base is not out of kilter with the likely demand levels. The more you know about your customers the easier it is to meet their needs and to target them with appropriate messaging. Finally, it will also help you understand the wider landscape i.e. who you do not intend to target and also who the main substitute and competitive offerings are.

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McDees

Friday Infographic: McMetrics

by monique on January 20, 2012

The Big Mac Index

 

 

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Hacker_inside

In 2011 it was Sony, Epsilon, and U.S. government sites among those who had fallen victim to computer hackers.

With the New Year under way, word comes from Israeli officials that the country’s stock exchange and its national airline had their Web sites paralyzed on Jan. 16 by a Middle East hacker network. While officials said the sites did not contain sensitive information impacting both trading and the safety of passengers, there were concerns nonetheless. And given that Israel is a security-focused country, it comes as no surprise that these recent cyber-attacks have left officials looking for improved ways to protect such information. El Al Israel Airlines reportedly took down its Web site after a hacker warned that the site was being targeted by a number of individuals who are pro-Palestinian. Meantime, a spokesperson for the Tel Aviv Stock Exchange reported that the site was inundated by electronic requests that brought it to a crawl, however it was still operating. Trading was not affected, according to the spokesperson. Given this is the latest of much publicized hacking attacks worldwide, it should lead more and more businesses to think about what Internet security precautions they have in place to prevent such events.

According to a 2011 survey from Ponemon Research of nearly 600 U.S. businesses, 90 percent of respondents reported their organizations’ computers had been breached at least once by hackers over a one-year period. Meantime, close to 60 percent stated that two or more breaches had occurred over the past year. If your company’s site is vulnerable to attacks, there are steps you can and should take to lessen the dangers.

Among them are:

  1. Put in place a firewall - The firewall is the buffer that keeps hackers and viruses away from computer networks. Firewalls intercept network traffic and permit only authorized data to come through;
  2. Put together a corporate security policy – Put in place a corporate security policy that details practices to secure the network. The policy should educate employees to select unique passwords that provide a mix of letters and numbers. Passwords should be switched every three months to lessen hackers’ ability to obtain possession of a functioning password. When someone departs the company, the appropriate personnel should immediately delete the user name and password;
  3. Install an anti-virus software program - All computers in the office should run the most recent form of an anti-virus protection subscription. Also educate your employees regarding viruses and discourage them from opening e-mail attachments or e-mail from senders they are not familiar with.;
  4. Update your systems regularly – Just like you update a car or other items you use regularly, it is important to update your computer’s virus protection software. Schedule a time to regularly do this so that all your office computers have been checked and are shown to be running the latest virus protection programs. It is also a good idea to not run unnecessary network services that may be on your office machines, but are not frequently used. Such programs can fall victim to viruses because one forgets about them and then goes to use an unprotected service;
  5. Backup your data – Lastly, make sure that all your data is properly backed up. In the event your office computers are hacked, both the operating system and the software programs can be reinstalled, however, data can only be restored in the event it is frequently backed up.

Dave Thomas, who covers among other items starting a business, writes extensively for Business.com, an online resource destination for businesses of all sizes to research, find, and compare the products and services they need to run their businesses.

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facematrix

As membership numbers approach the 100,000 mark, Bplans.com has launched a poll and Twitter contest to celebrate!

Bplans is inviting participants to take a brief, five-question poll, then head over to Twitter.com to tweet their business name or idea to @Bplans with the hashtag: #IamBplans for a chance to win a free subscription to business-planning product, LivePlan.

Results of the poll, and winners will be announced early next week.

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Update your website in 2012

Persuading people to do business with your company in the physical world is hard enough. But add in the skepticism that pervades the online corporate market, and you’re looking at a much tougher barrier to entry when trying to attract customers. Ease their wary woes by proving that you operate a reputable and ethical enterprise. The following three suggestions are quick, easy, and effective ways to improve the credibility of your company’s online presence in 2012.

1. Review and edit your site’s content.

If you didn’t hire a professional writer or marketing specialist to develop the content posted on your website, chances are you need to review it for both accuracy and grammar. Ambiguous or confusing information leaves potential clients less-than-enthused to do business with you, no matter what your line of work is. If spelling and grammar errors sprinkle the information found on your site, potential clients will question your authority and professionalism. Never, ever underestimate the value of quality content. Nobody wants to give their money to business owners who don’t take their job seriously enough produce quality content.

2. Advertise the licensed and bonded status of your business.

Showing potential clients that your company is licensed and bonded can go a long way. If you manage a business that offers services in multiple states, create a new page for your site. Feature a table of the states you’re licensed in, including the legal name and specific license number for each state. This allows customers to easily verify the legitimacy of your business no matter where they are.

Many business owners purchase a surety bond during the licensing process. Surety bonds are crucial risk-mitigation tools that provide additional consumer protection. If you have a surety bond, ask your surety bond company if they can provide you with an image that says something like “Your Company Name: bonded through July 2012 by Surety Bond Company.” You can post this on your site along with your licensing information to ensure your customers that you adhere to industry regulations.

3. Display authoritative badges.

Adding badges to your website is a quick, easy, and cheap way to add some credibility to your company’s online reputation. If any publications, associations, or industry websites have publicly featured or referred your company, start there. For example, when Insurance Journal wrote an article about the company I work for, we added a badge on our website that mentioned our coverage in the publication.

You might think that getting access to authority badges is out of your control, but that’s not actually the case. There are a number of steps business owners can take to get quality online badges that promote their company.

  • Join the Better Business Bureau.
  • Verify your website’s security through a service like VeriSign.
  • Get endorsed by or form partnerships with industry associations.
  • Write guest articles for publications, and then promote them on your site.

With the ever-increasing prevalence of internet scams, people are becoming increasingly skeptical of working with companies they find online. Don’t let this bother you, as it just goes to show that consumers are becoming more informed. By integrating a few quality control strategies into your website, you can make your life as a business owner easier while also assuring customers that you operate a reputable enterprise.

This article was written by Danielle Rodabaugh, a professional writer, editor, and marketing specialist. Danielle has helped develop the online reputation of Surety Bonds.com since its inception in 2009.

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HiRes

What Are the Best Airports for Business Travelers?
Via: Online MBA News

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My 10 Most-Read Posts of 2011

by Tim Berry on January 10, 2012

While I’m happy to post here once a week, I’m posting much more frequently over at my main blog, Planning Startups Stories, which is also hosted on bplans.com. As of the end of 2011 I thought it might be useful to post here about my most read posts over there.  These are the most-read posts on that blog for 2011. They are in order of traffic, page views, which isn’t the same as quality, but still, what better measure is there? . Links into certain pages affect these results. So here are the 10 favorite posts, based on page views:

  1. 8 factors that make a good business plan. A 2009 post that’s withstood the test of time; I still like it.
  2. 10 traits of successful entrepreneurs. This is another 2009 post. On this one I have mixed feelings, to be honest; I think entrepreneurs are all different, and have few traits in common. I’d be happy to hear what you think.
  3. Read this before getting an MBA degree. Behind the scenes, one of my daughters was thinking about it, and I wrote this for her. I wanted her to do it, she decided not to; so much for my persuasiveness.
  4. 3 stories your business strategy depends on. I like this as a good strategy summary for the rest of us. Not academic at all.
  5. Read this before hiring a coach or consultant. My skepticism shows up on this one. Watch out for shark-filled waters.
  6. 5 Non-traditional ways to get startup money. This is a good list and a good reminder that it isn’t all about angel investors or venture capital.
  7. My recommendation about your Twitter, Facebook, and LinkedIn. Which begins with the reminder that it’s publishing, not private.
  8. 10 lessons learned in 22 years of bootstrapping. This is my personal favorite for this list. I just reposted it here two days ago.
  9. Business planning isn’t about pages. This one is a bit of a rant.
  10. Angels vs. VCs on business pitches. Too often we lump these categories together, as if they all want the same thing. They don’t.

My readership on that blog and this one has grown again this year, and I thank you for that. Page views and readers make that worth it to me. Thank you. And may you have a happy, healthy, safe, and personally profitable new year.

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